Ashlee Fields Email & Phone Number

Seattle, Washington, United States

Auburn, Washington, United States

• Handle all aspects of the top 4 leading national accounts.
• Sales exceeding $4 million dollars per year with 3780 orders per year.
• Manage end to end processing, receiving, placing orders, following up, answering customer questions, inventory selection, warehouse communications, purchasing, drop shipping orders as well as return claims.
• Ensure all return claims have been processed accordingly.
• Created and developed procedures for each national account.
• Attended customer sites for annual visits to address company and/or customer concerns.

Renton, Washington, United States

• Developed and managed relationships with 10 client accounts.
• Facilitated resolutions of disputes daily.
• Responsible for report management including inventory, percentage recovery, batch tracking, and monthly reporting.
• Managed the credit bureau return report program.
• Coordinated multiple reports, initiating appropriate action to facilitate recovery.
• Researched and collected information for documentation of client’s status and action reports.

Stockton, California, United States

• Organized the gourmet department to ensure quality of products daily.
• Assisted customers with merchandise.
• Maintained cash resources.
• Marketed credit cards to customers who seem interested and processed applications.
• Greeted customers in a friendly manner.
• Ensure team members followed all policies and procedures.

Honolulu, Hawaii, United States

• Managed the business office including A/P, A/R, patient - insurance billing, and patient documentation.
• Answering telephone calls and emails from customers and clients.
• Responsible for cash management daily.
• Oversaw all general office responsibilities.
• Processing, reviewing, submitting claims to patients’ insurances.
• Calling insurances to verify benefits and eligibility to patient.

Greater Seattle Area

• Conducted interviews in person and trained 5 Customer Service Representatives in all areas; company policies, inventory, order entry, time management, phone calls to ensure proficient customer service and benefits.
• Created and implemented new ordering forms for the Customer Service Department.
• Provided management feedback to improve customer service relations company wide.
• Developed employee procedure manual.
• Coordinated shipments and returns with each customer and warehouse personal.
• Overseeing, monitoring, and assessing customer service staff.