Educated beneficiaries on enrollment services to U.S. military service members, families, and retirees.Verified eligibility, determined appropriate services, processed enrollments, assisted outbound beneficiaries with information to transfer enrollment to gaining location.Maintained thorough and accurate electronic system/paper files and data integrity, ensuring continued protection and confidentiality of personal identifying information in accordance with regulations.

Implemented and ensured adherence to program policies, procedures, and instructions, acting as supervisor of children ages 6 weeks-5 years and education technicians.Acted as a mentor to education technicians using interpersonal skills, problem solving, and adaptability skills.Maintained communication with children in care, active-duty parents and families, management, community partners, and organization leadership.

Interacted directly with children ages 6 weeks-5 years, ensuring age appropriate indoor and outdoor environments.Assisted children in developing social skills such as communication and conflict resolution, making healthy positive choices, building self-help and readiness skills, and exploring the surrounding environment.Leveraged skills such as critical thinking and reasoning to observe developmental progression and/or concerns of children in care.