Ashlee Harris's Location
Austin, Texas, United States, United States
Ashlee Harris's Contact Details
Ashlee Harris work email
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Ashlee Harris personal email
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Ashlee Harris phone numbers
About Ashlee Harris
Customer-focused Renewals Account Manager with a proven track record in building and maintaining healthy customer relationships, driving on-time renewals, and mitigating churn risk. Highly adaptable and quick to learn, with strong leadership skills and a passion for closing communication gaps and spearheading operational improvements.
Ashlee Harris Work Experience Details
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Renewals Account ManagerSprinklrAustin, Tx, Us -
Renewals Account Manager - StrategicHashicorp Feb 2023 - PresentSan Francisco, California, Us- First member of newly created renewals team, actively driving operational best practices across the team by building process documentation and renewals-tailored training material for the HashiCorp product stack- Promoted from Renewals Support Specialist to Renewals Account Manager in February 2023; transitioned from supporting Corporate (SMB) accounts to Strategic/Enterprise accounts- Manage the renewal cycle for up to 20 Strategic customers per quarter, collaborating with Strategic Account Managers and Solutions Engineers- Accurately forecast current plus two quarters using Clari and Salesforce on a weekly basis- Outreach to existing customers with upcoming renewals beginning up to 12 months in advance of subscription expiration, driving product adoption and mitigating churn risk well ahead of renewal- Schedule meetings and lead customer discussions around renewal, providing insight on product line and seeking to understand current usage and future planning to drive expansion opportunities- Nominated by leadership to act as a mentor and subject matter expert to new team members- Renewals Account Manager of the Quarter - Q3 2021- Renewals MVP for FY22 -
Renewals Account Manager - CorporateHashicorp Jun 2020 - Feb 2023San Francisco, California, Us
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Senior Client Success ManagerMap Health Management Apr 2019 - May 2020Austin, Texas, UsMAP’s mission has been to save lives and improve outcomes for millions of people and families suffering from Substance Use Disorders. MAP works closely with health care insurers, treatment providers and other organizations across the country to deliver and scale tech-enabled peer recovery support services, outcomes tracking and predictive analytics solutions designed to provide long-term recovery support, enable early intervention and improve clinical and financial outcomes for individuals, families and organizations alike. • Implemented PeerLink®, company’s proprietary technology-enabled enrollment solution, at substance use treatment centers to provide peer recovery support services via telehealth, leading virtual and onsite trainings to educate healthcare provider staff on company services, collaborate on objectives and goals, and identify optimal workflows• Owned and managed client experience for 25-30 treatment center clients, interfacing with executive and clinical leadership to host monthly business review meetings in order to drive enrollment initiatives and work through solutions to enrollment or workflow barriers in order to increase engagement• Acted as first point of contact to address technical issues pertaining to the company's enrollment technology solution, PeerLink®, and assisted clients with data reporting questions as well as client data flat file uploads• Mentored other CSMs as a senior subject matter expert on systems such as SalesForce, BOX and Confluence, provided support on strategic customer challenges and opportunities, and created department-wide best practice documentation, processes and templates -
Ancillary Services ManagerSignify Health Oct 2017 - Apr 2019Dallas, Texas, UsSignify Health partners with leading health plans, healthcare providers, biotechnology and pharmaceutical companies, and technology companies to improve quality of life by providing comprehensive clinical and social care where and when it's needed most. With an innovative logistics and clinical workflow technology platform, exhaustive data set, and unparalleled national clinician and social services networks, the company provides tech-enabled care services to vulnerable populations within the routine of their daily lives to improve health and quality of life. • Managed team of nine coordinators, authored team’s workflows, processes and optimized clinician trainings to streamline company’s ancillary services offerings provided to Medicare Advantage members, including in-home labs and other testing utilizing specialized portable medical devices • Implemented a new product offering to detect peripheral artery disease and on-boarded a new camera vendor for diabetic retinal eye exams • Designed and led live educational webinars to clinicians on usage of medical devices and administered interactive, onsite trainings across the U.S.• Collaborated with Product and Education teams as well as executive leadership to ensure alignment on departmental KPIs and led weekly update meetings for internal stakeholders• Received the Quality Award for 2017, as voted on by leadership -
Physician Relations ManagerCenseohealth Jan 2016 - Oct 2017Dallas, Texas, Us• Led the creation and development of new department, designing processes and workflows around the organization’s objective to record, analyze, report and act on contracted clinician feedback • Built and sustained relationships with contracted clinicians to discuss escalated issues, outreached to churned clinicians via phone and email to gather feedback, and administered quarterly clinician surveys• Investigated problems at the root of clinician complaints using SalesForce for recording and tracking, analyzed breakdowns in processes and escalated to leadership when needed• Designed reporting to track clinician retention and monthly appointment cancellation volume in order to analyze clinician churn and identify issues causing cancellation rate• Produced content for monthly clinician newsletter and distributed via HubSpot -
Mobile Support SpecialistCenseohealth Mar 2015 - Jan 2016Dallas, Texas, Us• Provided technical support via phone and email to clinicians working with organization’s proprietary mobile application via company-issued iPads• Received Mobile Support Specialist of the month award, Sept 2015
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Logistics/Travel CoordinatorCenseohealth Jul 2012 - Mar 2015Dallas, Texas, Us• Utilized Concur to arrange flight, hotel and rental car reservations for clinicians working away from home while maintaining a set budget• Received Logistics Coordinator of the Year award, 2012
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Scheduling CoordinatorCenseohealth Nov 2011 - Jul 2012Dallas, Texas, Us• Placed up to 200 calls per day scheduling risk adjustment assessments for Medicare Advantage members across the country• Mentored and trained new Scheduling Coordinators as a senior subject matter expert, providing support on complex issues
Ashlee Harris Skills
Customer Service
Time Management
Hipaa
Data Entry
Outlook
Microsoft Excel
Leadership
Teamwork
Working With Physicians
Customer Satisfaction
Communication
Problem Solving
Administrative Assistance
Microsoft Word
Training
Microsoft Office
Powerpoint
Healthcare Industry
Healthcare
Salesforce
Ashlee Harris Education Details
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University Of North TexasHospitality Management
Frequently Asked Questions about Ashlee Harris
What company does Ashlee Harris work for?
Ashlee Harris works for Sprinklr
What is Ashlee Harris's role at the current company?
Ashlee Harris's current role is Renewals Account Manager.
What is Ashlee Harris's email address?
Ashlee Harris's email address is ah****@****lth.com
What is Ashlee Harris's direct phone number?
Ashlee Harris's direct phone number is +197238*****
What schools did Ashlee Harris attend?
Ashlee Harris attended University Of North Texas.
What skills is Ashlee Harris known for?
Ashlee Harris has skills like Customer Service, Time Management, Hipaa, Data Entry, Outlook, Microsoft Excel, Leadership, Teamwork, Working With Physicians, Customer Satisfaction, Communication, Problem Solving.
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