Ashlee Hendrix Email & Phone Number

Greater Chicago Area

Through strategic planning, positive coaching and consistency I serve as a diet specialist to over 80-100 clients in the Midwest. Daily duties include tracking and documenting clients’ progress, managing documents and providing customer service to current and prospective clients. Key results include:• Success rate of 90% with clients reaching their diet goals.• Developed strategies that resulted in the increase of clients use in company services.

Served as the frontline of communications for customers and sold goods. The ability to multitask, handle crisis with customers and execute sales were major contributions made to the team. Key results include: • Constantly met sales targets by 92% in 2013-2014.• Partnered with all executive, management and interns to ensure customer needs were met or exceeded.• Generated simple campaigns and tactics to ensure completion of sales via phone lines.

Consistency, partnership and excellent customer services were vital attributes to success in the call center at Avant Credit. The ultimate goal was to assist customers seeking personal loans and those inquiring payoff options. It was my job to ensure we communicated effectively and assisted customers to the best of our ability. Key results include:• Achieved customer satisfaction rating of 65% within six months, exceeding corporate target.• Gave accurate appropriate information to answers questions, troubleshoot issues and resolve complaints.• Addressed customer service inquiries in a timely and accurate fashion.• Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.