• Developed and implemented performance standards and proceduralchanges to drive productivity and quality.• Managed and evaluated workflow and productivity, making changes wherenecessary.• Developed and fostered positive relationships with all 86 of my store managers to help achieve program objectives.• Daily responsibilities include overseeing the day to day operations for 43locations spanning across 5 states, monthly audits, breaking down inventoryreporting to a store level,developing job aids, coaching, teaching, anddeveloping an award winning team, conducting interviews, record keeping,camera review, and terminations

• Served as a successful leader, promoting and achieving store success.• Encouraged employees to do their best, and increased store productivityimmensely.• Performed trouble-shooting tasks to address multiple challenges.• Developed weekly schedules per payroll guidelines while accounting foremployee and store needs.• Cultivated and maintained up-to-date industry and technical knowledge of allrelated fields to better solve customer issues.• Created and administered semi-annual performance reviews of employees.• Brought forth excellent multitasking and prioritizing skills.• Effectively utilized knowledge of inventory control and management.• Utilized solid sales competencies and knowledge of best practices.• Presented sales, revenue, and expenses reports to management teams.• Managed sales employees and counseled employees based on theirprofessional growth and productivity.

• ABO Certification• Operation of optical production equipment• Attention to detail and ability to interpret prescriptions accurately• Experience with fitting and measuring lenses• Active-listening skills• Inventory tracking and sales management• Scribe