• On call relief for managers as required• General Administration duties including managing bookings through Property Management System (RMS)• Answering, directing, and actioning phone calls and emails as required• Generating and distributing invoices following guest departures• Debt collection, liaising with the accounts team and contacting clientele• Supervision and delegation of tasks to staff• Stock tracking and ordering• Kitchen-hand and housekeeping duties when required

• Reception duties – Answering, directing, and actioning phone calls and emails as required • Communicating with clientele, contractors and sub-contractors and assisting them with enquiries • Liaising with tradesman, suppliers and supervisors regarding job status resulting in closing out or rescheduling of jobs • Obtaining quotation from suppliers and drafting scopes of work for senior management approval• Ordering of materials as required • Scheduling of jobs in alignment with our clients and tradespeople• Creating reports based on work carried out for clientele • Generating and distributing invoices when jobs were completed• Setting up new clientele, suppliers and maintenance contracts and maintaining as required

• Waitress • Barista • Kitchen-hand duties including light food preparation • Providing excellent service to guests and ensuring customer satisfaction • Ensuring all events and functions were run according to specified requirements