Ashlee Mortensen Email & Phone Number

United States

Facilitating processes with EDI partner, Email, and Customer PortalsAnalyzing and Resolving order issues within the systemInvoicingVerifying, Updating, and Forecasting InventoryInteracting with customersInteracting with internal departments to solve problems via email, phone, and in-person. Researching and correcting order processesComfortable working in a deadline driven environment Streamlining manual processes Trainer- Responsible for training new… Show more Facilitating processes with EDI partner, Email, and Customer PortalsAnalyzing and Resolving order issues within the systemInvoicingVerifying, Updating, and Forecasting InventoryInteracting with customersInteracting with internal departments to solve problems via email, phone, and in-person. Researching and correcting order processesComfortable working in a deadline driven environment Streamlining manual processes Trainer- Responsible for training new employees assigned to Order ProcessingResponsible for ongoing training within TeamSupervise and motivate Team membersEnsure warehouses are meeting our set SLAs Ensure team is uphold correct processes Show less

As an Fulfillment Supervisor I am responsible for a myriad of things to include:Systems troubleshooting: Onboarding new SCA: Creates and is the owner for training of new SCAs. This includes ensuring that new SCAs are on-boarded and know all systems.Ongoing SCA training: Facilitate team cooperation: Ensure SCAs work efficiently while maintaining a positive attitude. Help the team to develop strong working relationships within their team and across other teams and departments… Show more As an Fulfillment Supervisor I am responsible for a myriad of things to include:Systems troubleshooting: Onboarding new SCA: Creates and is the owner for training of new SCAs. This includes ensuring that new SCAs are on-boarded and know all systems.Ongoing SCA training: Facilitate team cooperation: Ensure SCAs work efficiently while maintaining a positive attitude. Help the team to develop strong working relationships within their team and across other teams and departments as well as with their suppliers. Workforce management: Have weekly one on ones with each associate on the team as well as weekly team meetings to keep each associate informed and receive their feedback and ideas.Accuracy: Ensure that you and your Supplier Care Associates are correctly training and coaching partners and assisting them with any questions they may have. Also, the information that they share with partners need to be accurate especially when it comes to any billing, 3PB and other correspondence with them. Furthermore, they are accountable for any interaction with suppliers, including emails and phone calls. Compliance: Ensure suppliers remain in compliance with all Service Level Agreements. Assist suppliers and SCAs in developing solutions and implementing plans of action in cases of non-compliance. Ongoing supplier training: Day-to-day support of suppliers’ specific business needs.Use RNow to document any communication with our Suppliers.Supplier Associate Supervisor may be responsible to fulfill duties within other departments of the company that are outside your job description. Show less

I worked to resolve supplier related issues while helping to grow their business and building relationships. I worked closely with the various departments across the organization to ensure issues are resolved fairly and quickly. I helped insure that suppliers were accurately trained and assisted them with any questions they had. I also handled special projects and reporting.

As a Quality Assurance Supervisor I managed the daily activities of a team of Coaches who screen customer contacts. I was responsible for training Coaches, preparing reports, maintaining professional and technical knowledge, accomplishing organization goals, developing and implementing interdepartmental operations and policies that lead to improving quality of service. I am familiar with a variety of the field's concepts, practices, and procedures. Rely on experience and judgment to plan and… Show more As a Quality Assurance Supervisor I managed the daily activities of a team of Coaches who screen customer contacts. I was responsible for training Coaches, preparing reports, maintaining professional and technical knowledge, accomplishing organization goals, developing and implementing interdepartmental operations and policies that lead to improving quality of service. I am familiar with a variety of the field's concepts, practices, and procedures. Rely on experience and judgment to plan and accomplish goals. Show less

As an Administrative Assistant I was responsible for maintaining the Executive's schedule (email, meetings, calendar, conferences, traveling etc) as well as reviewing expense reports, credit card bills, cell phone bills, and general office management duties. I had to be proficient in organization skills, communication with executives and have the ability to meet deadlines including a flexible schedule.

As a Customer Service Supervisor I ensured that all escalated issues were resolved within the timeframe. Monitored individual/team stats. Developed and gave feed back to teams when needed. Ensured that all new procedures are followed and given out. Handled all disciplinary actions and document positive and negative employee actions.

I started my career with Overstock.com and quickly established myself as a self starter, quick learner and leader. I was promoted to a specialty team in Dec. 2009 where I worked email ques and on special projects. I was then promoted to a supervisor.