Ashlee P. Email & Phone Number

Montreal, QC, CA

Montreal, Quebec, Canada

Ensured proper address format for international card deliveries while adhering to deadlines Resolved client escalations on behalf of team managers Assisted client care escalation officers with complex cases involving fraudCollaborated with external service partners to troubleshoot card production and delivery issues Composed and reviewed letters for.

Analyzed online banking transactions to mitigate fraud losses Reported potential high-risk situations to management and applied blocks as needed Probed, challenged, and educated clients to help prevent any possibilities of fraud lossesCompleted and submitted appropriate reports for various types of fraud

Maintained compliance and privacy requirements in identifying and resolving client securityEducated clients on fraud prevention and common scam trendsSubmitted security reports and applied fraud blocks to prevent and mitigate fraud lossesCoached and assisted in the onboarding of new upskilled hybrid collections/fraud agentsMember of the Diversity and.

Communicated with clients directly to obtain all necessary and relevant informationNegotiated mutual agreements for payment of outstanding debtMember of the Rewards and Recognition Committee creating various monthly activities to increase employee engagement

Quebec, Canada

Solicit submissionsPeer-edit submissions for the medicalherstory.com websiteReview and approve project proposals

Mentor and lead (15) volunteers Network and collaborate with groups across campus with similar mandatesCo-facilitated a guest lecture event with over 350 participants Plan and host eventsLead monthly team meetings

Quebec, Canada

Volunteer on the Events TeamMandate-driven content creation for games and activitiesCo-facilitated eventsTabled across campus for Office for Sexual Violence Response, Support, and Education Trained in how to respond to disclosures of sexual violence, being an active bystander, and being an active listenerPodcast guest on "Taking It All Off"

Quebec, Canada

Room inspectionRecords management for lost and found items Supervised housekeeping team of 25 to 30Trained new assistant supervisors in standard operating procedures, room inspection, daily reports

Co-facilitated fundraising initiatives

Quebec, Canada

Maintained a secret security clearanceTrained in administering Nalaxone

Montreal, Canada Area

Cashier/Bar Back for banquetsProcessed payments Balanced cashes Submitted end-of-shift reports and deposits Set-up rooms and bars for events

Archived files Confirmed appointments Answered incoming calls

Dip, Human Resources Management

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Women's Health Advocacy Club Office for Sexual Violence Response, Support and Education

Social Sciences

Honors student

High School Diploma

Activities and Societies: Volleyball, Prefect team, Flag footballHonors student Public Speaking award Athletics and community involvement.