Clients such as AT&T wireless and combined billing, H&R Block, Cigna, Costco, Experian and currently Century Link.Multiple sites Terre Haute, IN, Palatka,FL, Fort Myers, FL, and Lake Mary, FL. Specializing in Customer service, tech support, and sales.Monitored the daily activities of 18+ customer support teams.Successfully managed the activities of 18+team members in multiple locations.Owned team productivity metrics.Improved service quality and increased sales by developing a strong knowledge of company's products andservices.Provided detailed monthly departmental reports and updates to senior management.Provided a high level of product and leadership support to representatives and clients.Effectively communicated with team members to maintain clearly defined expectations.Generated and distributed daily reports and order acknowledgments to appropriate personnel.Developed rapport with the customer base by handling difficult issues with professionalism.Resolved customer questions, issues and complaints

Terre Haute, Dominican RepublicConducted reference and background checks on all job applicants.Communicated the duties, compensation, benefits and working conditions to all potential candidates.Thoroughly explained the employee handbook during new employee orientations.Contacted all job applicants to inform them of their application status.Maintained an accurate candidate tracking system.Brainstormed ideas to create a program to attract highly sought-after job skills. Guided candidates through in-house computer testing.