Vip Sales Representative
Current-Develops new, existing and inactive VIP players by fostering strong relationships through phone calls, in-person interaction as needed per the Manager and Director, player events, personalized notes, follow-up phone calls, email, etc.-Manages guest requests and owns all issues, resolving them quickly and following up to ensure the guest's satisfaction.-Ensures all hosted guests stay informed of all events and promotions, all channels of communication.-Organize and execute special events and participate in telemarketing efforts to confirm attendance.-Award players complimentary gifts/tickets/etc. based on gaming activity and program guidelines.-Ability to participate in the VIP Host on duty rotation, which will require after hours' guest assistance and resolution.-Also required to assist other departments with guest related issues or questions as needed.-Other duties as assigned.-Emphasizes and embodies company mission of providing excitement and delivering excellent guest service.-Support a work environment that promotes teamwork, integrity, respect and performance feedback.-Management abilities demonstrated in managing the VIP and premium players effectively.-Responsible for maintaining accurate and thorough records and reports.-Public relations and costumer service skills.-Maintaining interpersonal working relationships among all personnel.-Maintaining strict confidentiality of guest information.-Complete task in a timely manner and meets deadlines.-Preform all job duties in a safe and responsible manner.
