Ashlee Wiley Email and Phone Number

Vysiion, an Exponential-e Group company, is an organisation specialising in providing IT Managed Services and Consultancy.As a Senior Customer Service Co-ordinator, I focussed on delivering the following:- Manage deliveries and inventory of stock- Schedule resources to ensure tickets are actioned within pre-defined SLA’s- Plan and coordinate project work with team members to keep workflow on track- Communicate with customers on status of project works/sales orders- Adhere to budgets by monitoring costs keeping accurate financial records- Attend customer meetings as required- Provide regular reporting on customer service sales and deliverables- Respond efficiently to customer enquiries and complaints- Provide full range of customer service duties including sales quoting, sales order processing, support renewals, logistics, invoicing, RMA processing

On the Helpdesk Team, I was expected to maintain a high level of customer service whilst delivering on a number of tickets for each customer contract. Throughout my time at Outsource, I completed the following tasks:• Logging, scheduling and running tickets on ConnectWise (business process automation platform, including CRM) • Ownership of a number of large contracts for the company, ensuring all service information is up to date and maintaining a relationship with the customer contacts• Onboard new service partners for the company, conducting screening calls and working with various departments to ensure the business utilises their details efficiently• Launched and maintain social media platforms for the company• Develop and implement working practices that improve the way the helpdesk provides services • Train new staff on helpdesk processes and procedures, ensuring tickets are logged and run correctly

My role consisted of supporting the senior members on my team, as well as recruiting for various positions within a blue-chip pharmaceutical company on both the commercial and clinical sides of the business. The main responsibilities of this position included:• Recruitment and HR Administration support for UK managed vacancies by completing a variety of tasks, such as; creating and posting job adverts, sourcing candidates and arranging interviews• Taking charge of system administration by ensuring excel files on Sharepoint are kept updated in real time. These documents track all vacancies, candidates and timelines, so are very important to the day to day tasks required for the whole Allergan team at Star.• Maintain a weekly vacancy report for meetings• Manage the shared inbox, escalating important emails and resolving queries, filing emails away into their relevant folders and creating/archiving role folders when needed• Manage the outlook calendar for the senior managers on my team, booking meetings and interviews, organizing meeting rooms• Use the CRM system, Voyager, to log candidate contact and details

Working within a small team to recruit for the fast-paced medical communications industry. I moved from my resourcer position, highly administrative and candidate focused, into a Trainee 360 Consultant role, which allowed me to gain more client-facing experience. Many skills and attributes I gained throughout my time at Clinical Professionals include: • Developing my phone manner and confidence in approaching new people as I called through the company's database, searching for people on the lookout for new opportunities and keeping their records up to date• Along with taking advantage of existing resources, I also used social media, such as LinkedIn, to connect with new candidates and build relationships• Another method of candidate attraction was creating adverts to be posted online. These have helped to refine my written communications abilities

My role involved interacting with customers by serving them and answering any questions they had about products. I constantly maintained a pleasant and friendly attitude towards the customers. My responsibilities included ensuring the work areas were clean, handling food and ensuring paperwork about the food hygiene was up to date.This job role allowed me to further develop my ability to work well within a team and improve my communication skills.

My role was to assist first years with their transition into university by ensuring they understood what was expected of them during their course and by providing a fast responding service to any queries that they made have had academically or socially.I worked efficiently in a team with my partner to produce and give presentations. I learned to be approachable as the service I was providing required me to effectively communicate with the first years to see what they needed.