Leading UXR across consumer product research, including the core experience, growth and international product pillars as well as research operations.

- Developed strategic vision, organization, and justification for creation of new research pillar (i.e. Platform Research), approved by execs; secured additional headcount of 4 for 2022 with 1.5M research budget- Created team structure and infrastructure, including communication processes, research code of ethics, templates and framework for broad measurement of strategic research impact- Owned strategic development of product inclusion program- Completed 4-month intensive leadership program, Aperture- Managed a team of 3 senior researchers and data scientists

- Provided research insights and strategy for the multi-org localization pillar, spanning product UI, content, and marketing for 70+ languages- Created and led accessibility & inclusion research program- Worked with PM, product/content design and engineering partners to develop and execute short and long-term strategic goals across product and content

- Led research for strategic and emerging markets, that facilitated company-wide product improvements, including increasing engagement metrics- Led international research in markets in Europe, Southeast Asia, the Nordics, and Latin America that provided insights to all pillars of Growth and the larger Facebook community- Created and executed research roadmaps consisting of both qualitative and quantitative studies, including focus groups, semi-structured interviews, surveys, and competitive behavioral analyses- Collaborated with PM, design, engineering and content strategy on teams across Instagram- Managed two interns and research program associates

- Performed server updates, server maintenance, network protocol troubleshooting, and other system-infrastructure related tasks- Assisted with virtual infrastructure migration and system-wide IPv6 implementation- Located and troubleshot broken sites including Wordpresses, Mediawikis and other content management systems- Communicated directly with ibiblio users on a wide range of topics, including Web application development, database design and implementation, digital file transfer, and basic Unix/Linux server tools