After 7 months as 'Director of First Impressions' at Halcyon, I was promoted to my current position, where I provide support to our Paraplanners and Advisers. In this position I have been able to utilise my previous leadership experience, providing training and support to Halcyon's new 'Director of First Impressions', whilst also managing office work flow, ensuring important deadlines are met and always working to improve office processes and procedures.

As the 'Director of First Impressions' at Halcyon Financial Services, it was my role to ensure every client who phoned our office, walked through our door or contacted us in anyway, was met with a warm welcome, a smile and the best assistance that I could provide. I aimed to provide support at all times to my colleagues in order to achieve the best outcomes for our valued clients.

Whilst working at Full Circle Health Management, an opportunity arose with the CEO and Managing Director to acquire a local family owned restaurant business. I worked closely with the management team to coordinate the physical transformation of the space, staff recruitment and training, the opening of the restaurant and daily operations. This was a wonderful learning experience and further refined my customer service skills.

Beginning as a Myotherapist (a muscular therapist treating musculo-skeletal dysfunction), I discovered that my passion lay in working ON the business as much as IN the business and I began to work closely with the CEO and Managing Director to produce best practices for developing our client experience and business processes.