Branch Manager, Hr Assistant, Marketing Coordinator
Schear Financial Services
Directed day-to-day operations of a business unit with a staff of 4, providing leadership in the areas of P&L management, business development, customer service excellence, talent and performance management, and marketing and communications. Initiated, secured, and expanded B2B and B2C relationships, gaining new business with key influencers to tap into new markets. Supported benefits, policy, compensation, and personnel administration functions.Formalized marketing strategies and initiatives, serving as one of the first drivers of grassroots efforts to fuel local awareness, increase brand equity, differentiate from competitors, and position the business as a ‘go-to’ provider within the market.Managed human resources concerns efficiently and effectively, balancing often-competing demands—operations, marketing, training, employee relations, and customer service—by equipping and empowering team to provide robust support.Achieved top ranking for customer relationship management—out of all branches statewide—and delivered training to peers to share best practices and emulate results.Established team and individual performance objectives and provided the training and coaching to ensure achievement of aggressive revenue and profit goals.