• Develops solutions and makes recommendations based on an understanding of business strategy and stakeholder needs.• Provides advice and guidance to assigned business/group on implementation of solutions.• Helps determine business priorities and best sequence for execution of business/group strategy.• Conducts independent analysis and assessment to resolve strategic issues.• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.• Builds effective relationships with internal/external stakeholders (e.g. law enforcement agencies and other Financial Institutions to collaborate in investigations).• Ensures alignment between stakeholders.• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.• Analyzes and assesses incidents or cases that may be complex and require knowledge on several different product lines.• Prepares reports, notifications & activity/case filings per guidelines & standards.• Supports the planning & implementation of programs designed to minimize risk exposures and maximize the efficiency and effectiveness of the analytical processes.• Provides input and develops recommendations for process and customer service improvements.• Monitors & analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.• Supports the collection of evidence & information to be used for multiple purposes including incident reports, loss prevention, litigation and criminal prosecution, etc.• Documents actions & information found throughout the investigation to develop & maintain account/case files.• Develops & maintains an understanding of the financial crime management processes, frameworks and techniques.• Gathers and formats data into regular and ad-hoc reports, and dashboards.• Analyzes data and information to provide insights and recommendations.

• Investigates, analyzes and documents alerts and/or complex cases pertaining reports from branches or business areas, adhering to bank guidelines and timeframes.• Performs and documents enhanced due diligence (EDD) reviews of the high-risk customer population. • Focuses on customer behavior as it relates to anti money laundering (AML)-related suspicious activities and cases involving complex account relationships, tiered and multi-faceted transactions, international wires involving bank designated high risk jurisdictions, and complex cash structuring schemes.• Reviews and prepares Suspicious Activity Information Forms (SAIFs) for escalation to management to determine whether SAR filing is required. • Compiles data and maintains records and files necessary to assure efficient and consistent reporting of investigations and CDD/EDD programs.• Recommends for final determination of retaining and/or closing customer relationships and completes the closure process and closure verification follow-up for approved closures.

• Conducted customer due diligence and high-risk reviews, including screenings for PEP, sanctions, and adverse news, according to the bank’s BSA/AML policy and procedures.• Ensured that decisions to retain or exit a customer relationship align with supporting documentation submitted for each high-risk customer type, and with appropriate research conducted during the high-risk review process.• Compiled and distributed nightly reporting related to the completion of KYC reviews.• Identified areas of risk and made recommendations on operational improvements, processes for compliance, quality assurance and any additional training essential to mitigate risk.

• Served as a team lead during Phase 2 of the Paycheck Protection Program.• Performed second-level reviews of all material errors. • Performed third-level reviews of all applications reviewed by team.• Escalated material errors to management as needed.• Provided remote training and coaching to team members as needed.

Providing operational compliance and due diligence support across the Inland Northwest. I assist offices with a variety of compliance-related activities including: • Served as a centralized compliance liaison for the Oregon Inland NW division.• Managed the compliance pipeline for the Spokane and Central Washington offices.• Conducted training calls to share tips and best practices related to BSA/AML/KYC compliance.• Performed root-cause analyses related to increased customer risk ratings.• Conducted in-depth reviews of completed compliance documentation to confirm accuracy and completion.• Prepared compliance documentation and customer-facing communication to onboard new clientele or update existing customers.• Assisted in the resolution of data integrity issues across the primary systems of record.• Assisted in the preparation & completion of scheduled & event-driven periodic reviews.• Provided remote assistance including preparing forms and corresponding with relationship managers to identify documentation needed, as well as, submitting complete packages and missing information to Cornerstone.• Reviewed packages prior to submission to CBCS, prepared forms and customer-facing e-mails, system clean up, and conducted high-level research related to ECRRs and periodic reviews.

Supported office and clients by serving as the primary contact for customers and perform routine service requests.• Participated in special task force during M3 MMB remediation helping other offices complete initial research and compile remediation packages.• Led the MMB remediation initiative in the Central Washington RCBO. Assemble & disassemble compliance packages, upload complete packages to Cornerstone and draft customer-facing communication related to the remediation project.• Prepared compliance documentation and customer-facing communication used to onboard new clientele or update existing customers.• Participated in various short-term projects related to the remediation of customer compliance files • Served as the primary contact for a portfolio of middle market bank customers.• Promptly responded to customer inquiries and service requests.• Resolved overdrafts and responded to wire/ACH/transaction alerts.• Prepared reports and performed research in preparation for customer sales calls and yearly relationship reviews.

• Assisted with fraud investigation and resolution of disputed transactions.• Responded to customer inquiries (balance inquiries, etc.).• Processed financial transactions (transfers, payments, wires)• Performing account maintenance (address changes, etc.)• Provided trouble-shooting support for digital products (online & mobile banking).• Recommended & referred financial products and services, including accounts and loans.

• Assisted with fraud investigation and resolution of disputed transactions.• Responded to customer inquiries (balance inquiries, etc.).• Processed financial transactions (transfers, payments, wires)• Performing account maintenance (address changes, etc.)• Provided trouble-shooting support for digital products (online & mobile banking).• Recommended & referred financial products and services, including accounts and loans.

• Performed remediation / review exercises with students. • Developed grading rubrics and remediation materials.• Graded student assessments• Responded to student and parent inquiries.• Performed outbound progress calls with students.• Provided support to the teaching staff.

• Assisted with fraud investigation and resolution of disputed transactions.• Responded to customer inquiries (balance inquiries, etc.).• Processed financial transactions (transfers, payments, wires)• Performing account maintenance (address changes, etc.)• Recommended & referred financial products and services, including accounts and loans.