Ashlee Swanson Email & Phone Number

Omaha, Nebraska, United States

Omaha, Nebraska, United States

Respond to customers´ service issues and coordinating with the appropriate business partner for resolution (i.e. claims adjusters, underwriters).Create and implement the agreed service plan, including documented Service Level Agreement (SLA), and monitoring of the ongoing delivery of services.May participate in projects that support the business development process, including development of marketing materials, demos, presentations, service scorecards, handbooks, manuals, etc.Handle specific requests from Underwriting by reviewing service plan requests, determining feasibility of requests and implementing customer-focused service solutions.Maintain contact with prospects and/or customers to resolve complex problems.Evaluate loss potential due to Catastrophe, severity and/or frequency.Rate policies and check previously rated policies for proper rating.Assist in developing rates.Coordinate data entry submitted to the third party vendor and perform quality checks on the entry before information is sent to the network.Provide input into the development of service plans for prospects.Assist in implementing and monitoring service plans for customers.Participate in meetings and monitor business decisions made at meetings to ensure each decision is acted upon in accordance with the outcome of the meeting.Provide customer specific solution management in understanding potential opportunities, resolving complaints or handling other service-related challenges.

Omaha

Developed effective working relationships with policy holdersWork closely with TPA’s to coordinate the handling of Zurich TPA managed claimsTaking pro-active steps to effectively manage customer expectations in order to achieve overall customer service proposition. Provided an advisory claims service to policy holders when questions arose regarding potential claims Investigated complex and unusual insurance losses. Authorized payment on claims Communicated with attorneys and other insurance companiesObtained police reports and reviewed them in completing claim determination Negotiated with attorneys and third party vendors Established and maintain accurate reserves on all assigned files, making timely reserve recommendations to policy holders

Investigate assigned claims reported under insurance contractsAnalyze, evaluate and estimate liability of insureds and loss of claimants for assigned claims Prepare and maintain accurate and timely record of communications with Insureds, Claimants and other third-partiesNegotiate and explain decisions to insureds, claimants, and third parties.Determine if losses are covered under the terms of the existing policy by reviewed police reports and verifying applicable insurance coverageMaintain appropriate claim file documentationMaintain current knowledge of insurance and claim management principles and practices

Lincoln Area, Nebraska

Lincoln, Nebraska Area

• Responsible for developing creative solutions within the church’s branding standards as well as the development of new ideas.• Artistically design slide advertisements for weekly worship• Timely update all social media sites such as; Facebook, Twitter, and Blogs.• Aid in maintaining and updating website.• Compose and edit weekly Pastor’s eNote• Create visually appealing images for Sunday worship• Plan and direct new format and vision to monthly newsletters giving them artistic flair for reading enjoyment.• Create attractive blog designs for each ministry.• Implement new mobile apps for android and iphone to improve communication with congregation• Assist with uploading and compressing video for the web.

Lincoln, Nebraska Area

• Design and develop monthly publications focusing on programs and events.• Assist Director of Children’s Ministry with the planning and promoting of Sunday School and other events.• Co-Dean of Camp Fontanelle and Camp Comeca - Brainstormed and developed curriculum for overnight camp.

Grand Island, Ne

• Developed and coordinated morning children’s worship time before Sunday School.• Originated and organized Easter Egg Hunt for church and surrounding community.• Involved in management of Sunday School teachers and volunteer staff by offering necessary support and supplies to do their jobs effectively• Planned and directed a month long summer program for 40 upper elementary students called Wacky Wednesdays.• Solicit, organize and provide leadership for 30+ volunteers through the general church.• Organized youth Wednesday night meetings, events and mission projects.

Hastings, Ne

• Provide communication and marketing support for Program Director of Hastings Public Access Channel• Facilitated a Political Campaign for Hastings Public Access Channel• Assisted with the organization of annual events.