Ashlee Todd-Summers Email & Phone Number

Tempe, Arizona, United States

Phoenix, Arizona, United States

Engage with hospitality ownership and staff to successfully implement wireless high-speed internet access networks while providing outstanding service with attention to detail. Manage multiple on-going projects in various phases to include, review and acceptance of labor bids, procurement of all materials, design review and modifications, implementation, testing, support-transition, and training. Consistently meeting organizational revenue and budget goals. Creating effective and unique strategies for implementation to ensure quality project completion reflected by client promoter scores.

Phoenix, Arizona Area

Develop project plans, prioritizing tasks, liaising with clients, reporting to senior management while increasing company revenue and perfecting client satisfaction. Manage multiple on-going project tasks of various complexities, which require strong follow up and consistent communication. Streamline organization for successful completion. Partnered with Sales and Solutions Engineering to access and determine solution to meet client needs. Worked with assigned accounts from a sales consultant prospective, gathering requirements and ensuring all hardware and software deployments are completed within schedule and budget.

Atlanta, Georgia

In this role, I effectively execute project management strategies alongside my supervisor, the Implementation Project Manager. My major client is a multifaceted business account providing large revenue increases to the employer. I provide supplements and communicate with vendors and clients regarding orders while monitoring order processing, reconcile bills, manage budget for clients, and track all equipment. To ensure all equipment is delivered in a timely manner, I coordinate with outside vendors and serving as a liaison between clients and vendors. Some of my accomplishments include:✪ Surpassing employer expectations and subsequently being selected to train fellow staff members on new products and services.✪ Exceeding project goals through exceptional work, client interaction tactics, and working overtime for fellow employees, resulting in a higher supply of orders and increase revenue for employer.

Atlanta, Ga

As a specialist for the Business Wireless Technical Support Team, I investigate and resolve technical issues across various parameters utilizing endless patience and gaining ownership of the resolution even if it is outside my personal scope of business. I also supervise and train new hires in order to smoothen their transition into the salesforce. Throughout my times at Sprint, I have surpassed monthly metric goals set forth by the executive team for customer satisfaction and efficiency standards.

Lawrenceville, Ga

I utilized strong communication skills to resolve complex issues for high-profile consumers. Enacting case management techniques and technical support abilities, I managed a heavy influx of client support inquiries while simultaneously providing support for new hires and maintaining an organized flow of support tickets. Within six months, I was promoted to a leadership position and acted as manager for team. Through my time in this position, I effectively increased business and client satisfaction by closing 40 cases per week and providing 10 new clients per day.

Lawrenceville, Ga

I demonstrated strong knowledge of the products while working under pressure throughout client calls regarding flight, hotel, car rental, and tour packages. Utilizing my extensive geographic expertise, I was able to provide clear and effective information for clients regarding their experience.

Master'S Degree, Project Management

Contract and Procurement Management Project Management Systems Advanced Program Management Risk Management Project Cost and Schedule Control

Bachelor'S Of Arts, Business Administration-Managment

Activities and Societies: Women's Fast Pitch Softball Accounting ClubBachelor's Degree Business Administration with a concentration.