Ashleigh Bennett M. A. Email & Phone Number

Riverside, Ca, Us

Monitor students attendance and grades and notify students via phone call or email about remediation's and missed exams or assignments. Tracking of students academic performance and refer to on campus resources and schedule one on one meetings with students to focus on retention efforts such as tutoring scheduling. Coordinates and administers program activities such as course registration, program documentation, information sessions, and graduation processing. Oversee, review and administer student records by analyzing data, counseling students and providing recommendations that require interpretation and influence decisions. Make exceptions on issues of eligibility, course enrollment and program requirements. Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within the school and across functional units, (such as strategizing to ensure optimal enrollment). Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions. Apprise students of research, fellowship and scholarship opportunities. Provide first line response to identify students in crisis and refer to appropriate resources, as needed. Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies. Develop, analyze, influence and review, policies, processes and programs by incorporating feedback and trend data learned from first-line interactions with students. Advise manager and team on policy updates and provide recommendation for implementation of changes. Identify trends, perform needs analysis, and participate in the implementation and testing of new technology.

Provide support for Microsoft Windows & Apple Mac OS X computers, including software installation/patches/updates, training, and troubleshooting. Utilizes interpersonal and communication skills with the ability to work effectively with a diverse faculty, staff, and student body. Aids in the monitoring and resolution of Helpdesk support tickets to ensure all user requests are performed in a timely and efficient manner. Investigates, analyzes, and resolve hardware and computer application problems on university computer systems for faculty and staff. Provides limited user training on approved software utilized by the University.

Performed data entry tasks such as entering registration forms while answering phone with proper telephone techniques and assisting walk-in customers with routine elections questions. Daily would provide information and issue appropriate elections voter registration cards. Prepared and imaged incoming registration cards. Was a lead over 20 individuals. Draft and compile professional communications to co-workers’ supervisors’ suppliers and both internal / external customers; record brief entries on purchase requisitions quotes and purchasing option submissions, handled irate customers after staff members could not resolve their issues. Trained other data entry clerks on phone operating and other election officer duties. Alphabetized filed documents according to system directions. After election, tabulated votes in preparation for recounts. Served as a receptionist and scheduled appointments; as a secondary responsibility, operated a telephone switchboard. During election season, I assisted in the early voting process by looking up voter information to distribute official ballots. Throughout season, inspected ballots, handled everyday mail delivery, and educated customers about candidates. On a routine basis stored, inventoried, and retrieved a variety of election materials. Verified and authenticated voter information, as well as perform full range absentee voting processes such as: verified and authenticated changes/cancelations to voter records. I performed general clerical duties everyday such as faxing and copying. Reviewed and determined acceptability of provisional ballots and provided bulk mailings of voter registration forms. Assisted in petition determination process.

Riverside County, California, United States

Coordinates travel arrangement for victims and witnesses. Created and maintains financial spread sheet of money spent in travel coordination. Created new department travel policy that is now used county wide. Developed and utilized training for incoming employees on travel coordination. Completed monthly reconciliation and compiled data of vouchers used for victims. Typed monthly report for financial and grant use that includes statistical data. Performed legal reception duties in non-profit sector of District Attorney’s office. Arranged appointments for victims with case managers. Provided victims with information that help them navigate through legal system. Provided trauma intervention services utilizing a trauma-informed approach to victims of violent crime to reduce re-victimization Processed legal documents such as victim impact statement and restitution forms that are used in court. Responded to client needs and facilitate client services including, but not limited to, safety planning, crime scene cleanup, protective relocation or shelter, document replacement, property repair, funeral and burial arrangements, intervention with creditors, landlords, schools, and employers. Assisted clients who have experienced poly victimization with emergency situations and assess risk, safety and bio-psycho-social welfare; develop and implement complex care plans and monitor victim progress. Proofread written materials by identifying punctuation, grammar, and spelling error. Prepared manuals for training events and presented information. Coordinated department outside donation program.

Riverside, California, United States

Review a variety of reports, forms, and records for accuracy, completeness, and compliance with applicable policy. Create Excel spread sheet for purchase list, arrange reservations for employees who need to use company vehicle and building conference rooms. Interact with management supervisors staff customers and suppliers to obtain information on item pricing. Maintained record of financial grant use for unit. Distribute incoming purchase orders. Answer questions involving searching for and summarizing technical data, policies, or procedures. Searched inventory records or warehouse to determine if material on hand is in enough quantity. Compared prices specifications and delivery dates, design or revise office forms. Set up and maintain complex filing systems. Perform complex clerical work requiring the application of laws, policies, procedures, and specialized terminology. Obtained the necessary approvals on purchase orders processed. Coordinated time and location for meetings and participants. Prepare and process materials which require the review of complex source material and a thorough familiarity with policies and procedures. Maintain office supply inventory. Created Power Point slide shows for upcoming management meetings. Took dictation from meeting and recordings. Create business cards for outreach in Microsoft Accesses.

Performed administrative duties for metal/physical clinic. Computer software used was Excel, ELMR, Outlook, and Microsoft Word. While working in Outlook, scheduled appointments for therapist appointments with patients, emailed co-workers, and scheduled conference room for use. Responsible for logging timesheet management, as well as employee attendance tracking. Daily, utilized the MediCal and IEHP website to check patient eligibility. Knowledgeable of correct grammar, spelling, and punctuation. Aware of patient confidentiality, which requires knowledge of HIPAA law. Used office machinery such as copy and fax machines. Performed interview procedures for job openings such as scheduling and communicating with candidates via email. Providing them with interview documentation. Updated reports, and complete proofreading. Post data, types, encodes, and transmits alphanumeric and numeric data from source information to update records and databases. Lastly, compiled, stored, and maintained a system of information retrieval for correspondences.

Master Of Arts - Ma, Organizational Leadership

Bachelor Of Arts - Ba, Communication And Media Studies