Responsible for business process creation, process improvement, testing and system implementation assistance, and support for productivity metrics.Provide, develop and maintain department scheduling policies. Including acting as a scheduling consultant to the department on any related issues.Responsible for the scheduling of meetings and training sessions for call center functional groups.Recommend the cancellation of scheduled events, create overtime slots and… Show more Responsible for business process creation, process improvement, testing and system implementation assistance, and support for productivity metrics.Provide, develop and maintain department scheduling policies. Including acting as a scheduling consultant to the department on any related issues.Responsible for the scheduling of meetings and training sessions for call center functional groups.Recommend the cancellation of scheduled events, create overtime slots and additional time off slots depending on assessments of the call trends and staffing requirements.Responsible for the maintenance of the scheduling database for functional groups including employee information, intra-day and historical data, exception reports and various other ad-hoc requests for scheduling. Show less

Provide, develop and maintain department scheduling policies. Including acting as a scheduling consultant to the department on any related issues.Responsible for the scheduling of meetings and training sessions for call center functional groups.Recommend the cancellation of scheduled events, create overtime slots and additional time off slots depending on assessments of the call trends and staffing requirements.Responsible for the maintenance of the scheduling database… Show more Provide, develop and maintain department scheduling policies. Including acting as a scheduling consultant to the department on any related issues.Responsible for the scheduling of meetings and training sessions for call center functional groups.Recommend the cancellation of scheduled events, create overtime slots and additional time off slots depending on assessments of the call trends and staffing requirements.Responsible for the maintenance of the scheduling database for functional groups including employee information, intra-day and historical data, exception reports and various other ad-hoc requests for scheduling.Process and report payroll for all Roche Health Solutions Employees including full time and contractors. Show less

Provide, develop and maintain department scheduling policies. Including acting as a scheduling consultant to the department on any related issues.Responsible for the scheduling of meetings and training sessions for call center functional groups.Recommend the cancellation of scheduled events, create overtime slots and additional time off slots depending on assessments of the call trends and staffing requirements.Responsible for the maintenance of the scheduling database… Show more Provide, develop and maintain department scheduling policies. Including acting as a scheduling consultant to the department on any related issues.Responsible for the scheduling of meetings and training sessions for call center functional groups.Recommend the cancellation of scheduled events, create overtime slots and additional time off slots depending on assessments of the call trends and staffing requirements.Responsible for the maintenance of the scheduling database for functional groups including employee information, intra-day and historical data, exception reports and various other ad-hoc requests for scheduling.Process and report payroll for all Roche Health Solutions Employees including full time and contractors. Show less

Exercise sound judgement and initiative in a real time setting to resolve customer concerns while consistently exceeding performance standards.Interact with current and potential customers guiding tours of the facility to demonstrate why Accu-Chek is ranked number one in the industry.Evaluated new hire agent performance via classroom observations, role plays and phone coaching.Monitored and assessed calls taken by new agents to ensure quality of customer service… Show more Exercise sound judgement and initiative in a real time setting to resolve customer concerns while consistently exceeding performance standards.Interact with current and potential customers guiding tours of the facility to demonstrate why Accu-Chek is ranked number one in the industry.Evaluated new hire agent performance via classroom observations, role plays and phone coaching.Monitored and assessed calls taken by new agents to ensure quality of customer service, accuracy of technical support and logging of calls. Show less