Ashleigh Croom Email & Phone Number

Huntsville, Alabama, United States

• Executes complex IT procurements in support of various Lockheed Martin Space Systems Company programs. Performs all aspects of the procurement lifecycle by building, placing, and managing compliant Purchase Orders.
• Internationally Trained
• Supports Multiple Cell Groups
• Peer Reviews POs for accuracy
• Works closely with suppliers and programs to manage costs and schedules
• Serves as a Purchase Card holder to be able to fulfill assigned purchase requisitions more… Show more Executes complex IT procurements in support of various Lockheed Martin Space Systems Company programs. Performs all.

Huntsville, Alabama, United States

• Established and maintained positive customer and vendor relationships, acting as a point of contact for all maintenance contract requirements. Strived to protect the company’s reputation and revenue by processing.
• Created, revised, and oversaw all renewing contracts from beginning to end
• Attended forecasting meetings to provide visibility into current quarter renewal opportunities and their revenue impact… Show more Established and maintained positive customer and vendor relationships, acting as a.
• Attended forecasting meetings to provide visibility into current quarter renewal opportunities and their revenue impact
• Executed approved negotiation approaches that may modify existing guidelines in specific contractual situations and/ or developed new language to eliminate various contract objections
• Researched customer inquiries and/ or forwarded them to the appropriate department and follow up until resolved

Huntsville, Alabama, United States

• Served as tech support via live chat, email, and in-bound calls for member’s needing assistance with our online banking application and/ or third party applications offered such as Zelle, BillPay, Quickens.
• Approved and declined online banking registration applications and managed users
• Troubleshot and provided log-in assistance through password resets, account setup, and contact information updates
• Analyzed bill pay cases from… Show more Served as tech support via live chat, email, and in-bound calls for member’s needing assistance with our online banking application and/ or third party applications offered such.
• Analyzed bill pay cases from beginning to end that are flagged as fraudulent; alerted appropriate parties and froze accounts until case is resolved
• Monitored checks deposited through Remote Deposit Capture and suspended accounts displaying suspicious activity Show less

Huntsville, Alabama, United States

• Acted as a liaison between numerous departments within the credit union such as Collections, Security and Investigations, ACH, Payment Processing, Card Programs, and others to research and problem solve for members
• Assisted victims of fraud by providing fraud analysis and filing disputes for unauthorized debit and credit card transactions
• Analyzed debit and credit card purchases and provided solutions for declined transactions
• Assisted members with credit line increases/… Show more Acted as a liaison between numerous departments within the credit union such as Collections, Security and Investigations, ACH, Payment Processing, Card Programs.
• Assisted members with credit line increases/ decreases, stop payments, replacing lost/ stolen debit and/ or credit cards Show less

Huntsville, Alabama, United States

• Assumed a leadership role in the absence of a direct supervisor from March 2020- May 2020 and maintained credit union’s normal operations and procedures.
• Provided assistance to customers and enhanced their interactive banking experience via live video technology.
• Executed customer transactions including deposits, withdrawals, and loan payments.
• Assisted members with internet banking, researching and assisting with debit card issues, and performing other various customer… Show more Assumed a leadership role in the absence of a direct supervisor from March.
• Assisted members with internet banking, researching and assisting with debit card issues, and performing other various customer account maintenance.
• Knowledgeable of products to confidently cross sell to increase member engagement in the credit union Show less

Bachelor Of Science - Bs, Education

Minor - Psychology

Executive Master Of Business Administration - Mba