Haka Lodge, Taupo is a backpackers hostel. Here, I worked at the reception taking bookings and payments for the accommodation and adventure activities such as boat cruises, skydiving and many more.

Sales - Selling accommodation by taking viewings and bookings.Financial Management - Taking payments and recovering debts; working with tenants to gather financial evidence and put payment plans and payment promises into place. On rare occasions (if necessary) gather evidence against a tenant in order to issue a section 8 or for court if it goes that far.Building Management - Reporting maintenance issues to our team and arrange for building contractors to carry routine checks… Show more Sales - Selling accommodation by taking viewings and bookings.Financial Management - Taking payments and recovering debts; working with tenants to gather financial evidence and put payment plans and payment promises into place. On rare occasions (if necessary) gather evidence against a tenant in order to issue a section 8 or for court if it goes that far.Building Management - Reporting maintenance issues to our team and arrange for building contractors to carry routine checks and inspections and keeping records of these checks. I also carried out check-in and check-out inspections when people came to live and leave the accommodations. Client behaviour management – Addressing anti-social behaviour and mediating disputes; offering advice where I can on welfare issues Student Welfare – Listening to and offering advice on welfare issues and referring serious concerns to trained professionals. Business performance management - Regularly creating reports and performance trackers and utilising these for monitoring and task setting. Show less

Temporary agency work included sales and administration with a school furniture company and also some warehouse work where I was picking and packing goods for deliveries before loading them onto lorries.

As a Teaching Assistant, I was responsible for supervising pupils with diverse special educational needs. I also assisted the teachers by giving an extra hand with any classroom tasks that they needed help with. My role included motivating the learners and guiding them with the tasks at hand and with being able to organise their work. I also encouraged the pupils with everyday life skills such as integrating into other mainstream social groups.

As a member of the Conference and Events team, I was responsible for setting up and providing services to a variety of events such as conferences, meetings, exhibitions, weddings, dinners and more. I also frequently supervised the bar.

In a busy restaurant environment, my duties included taking customer orders and responding and serving food and beverages. I would often take deliveries and audit stock counts. I made sure to gain a good level of product knowledge as it was important to be able to answer any queries and give advice on our food, such as allergy information etc. Other duties included general up-keeping of cleanliness and presentation of the restaurant.

I was mainly based in the seasonal department of the store where I advised customers on a diverse range of household DIY goods, and products from gardening to Christmas decorations depending on the time of year.

Being mainly based in the home and leisure department of the store, I was responsible for advising customers on household products, replenishing stock and using the store’s systems to administer stock levels.

I was responsible for selling Sky TV face to face to consumers at their homes. With each sale, my role included processing the orders and arranging installation dates and communicating specific requests and considerations for the engineers.

This role taught me many practical skills through carrying out general vehicle maintenance and repairs such as servicing and MOT work. Also, advising customers on any work that may need to be done immediately or in the near future.