Ashleigh Derring
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Ashleigh Derring Email & Phone Number

Experienced Operations Supervisor | Customer Support & Relationship Management | Skilled in Driving Success through Metrics Monitoring & Collaboration | Proficient in Issue Diagnosis & Prioritization at Launch Consulting Group
Location: Fort Hood, Texas, United States 7 work roles 1 school
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Current company
Launch Consulting Group
Role
Experienced Operations Supervisor | Customer Support & Relationship Management | Skilled in Driving Success through Metrics Monitoring & Collaboration | Proficient in Issue Diagnosis & Prioritization
Location
Fort Hood, Texas, United States
Company size
344 employees

Who is Ashleigh Derring? Overview

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Ashleigh Derring is listed as Experienced Operations Supervisor | Customer Support & Relationship Management | Skilled in Driving Success through Metrics Monitoring & Collaboration | Proficient in Issue Diagnosis & Prioritization at Launch Consulting Group, a company with 344 employees, based in Fort Hood, Texas, United States. AeroLeads shows a matched LinkedIn profile for Ashleigh Derring.

Ashleigh Derring previously worked as Client Support Analyst at Launch Consulting Group and Field Support Supervisor at Jenny Craig. Ashleigh Derring holds General Studies from Mesa Community College.

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Launch Consulting Group

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Profile bio

About Ashleigh Derring

Experienced Operations Supervisor with a robust background in business support analysis and call center operations, boasting over 8 years of proven expertise. Proficient in driving success by establishing and monitoring service level metrics, ensuring unparalleled customer support across diverse communication channels. Demonstrates proficiency in swiftly resolving issues and configuring applications, facilitating seamless transitions for new implementations and enhancements. Recognized for cultivating enduring client relationships and serving as a trusted point of contact. Collaborative team player skilled in diagnosing and prioritizing reported issues, providing expert guidance to optimize product utility. Proactive leader adept at tailoring configurations and assuming leadership in support ticket triage and escalation, ensuring timely issue resolution.

Current workplace

Ashleigh Derring's current company

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Launch Consulting Group
Launch Consulting Group
Experienced Operations Supervisor | Customer Support & Relationship Management | Skilled in Driving Success through Metrics Monitoring & Collaboration | Proficient in Issue Diagnosis & Prioritization
bellevue, washington, united states
Website
launchcg.com
Employees
344
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7 roles

Ashleigh Derring work experience

A career timeline built from the work history available for this profile.

Client Support Analyst

Current
Launch Consulting Group
  • Acquired comprehensive expertise in the EECP product, delivering exemplary customer support by configuring the application and swiftly resolving issues.
  • Cultivated and maintained robust client relationships, consistently serving as the primary and trusted point of contact for a diverse clientele.
  • Managed and executed client configuration requests with precision and efficiency, facilitating seamless transitions for new EECP implementations and enhancements to existing energy efficiency programs.
  • Collaborated seamlessly with both clients and internal teams to diagnose and prioritize reported issues related to the product.
  • Provided expert guidance and recommendations to clients on optimal strategies for maximizing the utility of the EECP product.
  • Proactively engaged with clients to tailor EECP configurations, encompassing comprehensive program setup, measure integration, savings assessment, and pricing framework adjustments.
Oct 2023 - Present

Field Support Supervisor

Jenny Craig
  • Collaborated with other departments to communicate program components, pricing, and company policies to employees, gathered and compiled data, and presented reports to management
  • Achieved established performance goals consistently, including service quality goals, communication/follow up expectations, email answer rate, and labor efficiency
  • Modeled calls, handled escalations, overcame objections, ensured team adhered to quality standards when handling customer complaints and stepped in when needed to calm irate customers
  • Implemented ticket monitoring methods to improve performance, and supported field employees with training and documented system issues to drive the business workforce management strategies
  • Built a healthy relationship with employees, used motivational strategies, led by example, encouraged cooperation, and provided leadership to drive attainment of performance metrics
  • Monitored daily and weekly operational statistics, reported trends or variances to management, and collaborated with other leaders to develop innovative ways to move metrics for continuous improvement
Apr 2023 - Oct 2023

Omnichannel Analyst

Jenny Craig
  • Worked cross-functionally with Operations, Finance, and Marketing to verify that daily and weekly targets are set based on historical data to make informed decisions regarding future trends
  • Provided daily data collection from multiple databases and expertly managed all data in various spreadsheets for research, data analysis and to communicate findings
  • Monitored and reported on daily schedule adherence such as breaks, lunches, overtime, and attendance call outs to optimize future scheduling
  • Support Leads and Supervisors in adjusting weekly schedules based upon forecasted contact volume and handle times and approving and scheduling time off and overtime based on forecast
  • Leveraged broad experience and skills to handle assigned special projects such as coordinating, administering, analyzing and auditing promotions, testing projects, pricing structures, and contests
  • Owned and maintained the intranet resources for Home Delivery Page and Team Support Page to keep content current and provide an accessible source of information and support to team members
May 2022 - Apr 2023

Customer Service Representative, Tier 2

Jenny Craig
  • Resolved client escalations and provided analytical insight into reported client issues, maintaining strong customer relationships and representing Jenny Craig's passion for service to customers
  • Corrected service problems by clarifying the client’s concerns, determining the cause of the issue, and delivering the best resolution to the customer, resulting in higher customer satisfaction levels
  • Handled complex complaints above a Tier 1 level including researching and resolving shipping issues; identifying vendor errors; generating daily, weekly, and monthly reporting to the business
  • Promoted the Jenny Craig Service Model to understand client goals and challenges, identify and keep focused on motivations, create weekly plans, build confidence, and gain commitment for success
  • Exhibited a strong customer focus through friendly, professional interaction with staff and clients with the goal of achieving first call/email/chat resolution
Jul 2019 - May 2022

Accounts Payable Analyst

Desert Ready Mix
  • Managed accounts payable and accounts receivable for up to 6-figures in total weekly transactions, keeping accounts current and accurate
  • Utilized attention to detail to accurately reviewed, coded, and processed vendor invoices, distributing payment in the form of checks
  • Served as primary point of contact for vendors, addressing and responding to vendor inquiries and reviewing and reconciling invoice discrepancies in a timely manner to maintain positive vendor relations
  • Led the strategic shift from paper filing to electronic, reducing manual labor, printing costs and risk of lost information
Sep 2018 - Jul 2019

Business Operations Support Analyst

Jenny Craig
  • Supervised operations at both the corporate office and Dual Branded centers with a focus coordinating food orders, correcting shipping errors, and reporting food quality issues to sustain high quality service
  • Generated ad hoc reports using Microsoft Office tools such as Excel, Office, and Outlook to streamline operations
  • Communicated with customers to inform them of any shipping delays and worked with various warehouses to manage food orders to avoid inventory depletion or delays in order processing
  • Worked closely with the lead and supervisor to enhance understanding of the company's operations, identifying areas for improvements and making recommendations for enhancing operational efficiency
Nov 2017 - Aug 2018

Customer Service Inputting Technician

Diamondback Drugs A Wedgewood Pharmacy Company
  • Processed prescriptions accurately and efficiently, which involved resolving insurance issues, communicating with healthcare providers, maintaining records, and pursuing continuing education
  • Maintained security by controlling access through monitoring the logbook, issuing visitor badges, and following security procedures and protocols
  • Received and processed prescription orders from veterinary clinics and pet owners via phone, fax, or electronic systems
  • Entered prescription information into computer systems accurately and efficiently, maintaining accurate records and documentation of prescription orders and patient interactions
  • Communicated with pet owners regarding medication instructions, potential side effects, and drug interactions
Nov 2015 - Aug 2016
Team & coworkers

Colleagues at Launch Consulting Group

Other employees you can reach at launchcg.com. View company contacts for 344 employees →

AJ Aaron Johnson Aaron Johnson Colleague at Launch Consulting Group Tacoma, Washington, United States, United States View → PH Patrick Holland Patrick Holland Colleague at Launch Consulting Group Greater Cleveland, United States View → GK George Kardasopoulos George Kardasopoulos Colleague at Launch Consulting Group Folsom, California, United States, United States View → MD Melanie Dubois Melanie Dubois Colleague at Launch Consulting Group Columbia, South Carolina, United States, United States View → MK Meagan Kirk Meagan Kirk Colleague at Launch Consulting Group Dallas, Texas, United States, United States View → ME Mauro Ezequiel Martínez Mauro Ezequiel Martínez Colleague at Launch Consulting Group Buenos Aires, Buenos Aires Province, Argentina, Argentina View → JE James Ellers James Ellers Colleague at Launch Consulting Group Petaluma, California, United States, United States View → TM Thu Muzzall Thu Muzzall Colleague at Launch Consulting Group Bothell, Washington, United States, United States View → FL Forrest Ling Forrest Ling Colleague at Launch Consulting Group Portland, Oregon, United States, United States View → VK Veeresh Kathula Veeresh Kathula Colleague at Launch Consulting Group Hyderabad, Telangana, India, India View →
1 education record

Ashleigh Derring education

FAQ

Frequently asked questions about Ashleigh Derring

Quick answers generated from the profile data available on this page.

What company does Ashleigh Derring work for?

Ashleigh Derring works for Launch Consulting Group.

What is Ashleigh Derring's role at Launch Consulting Group?

Ashleigh Derring is listed as Experienced Operations Supervisor | Customer Support & Relationship Management | Skilled in Driving Success through Metrics Monitoring & Collaboration | Proficient in Issue Diagnosis & Prioritization at Launch Consulting Group.

Where is Ashleigh Derring based?

Ashleigh Derring is based in Fort Hood, Texas, United States while working with Launch Consulting Group.

What companies has Ashleigh Derring worked for?

Ashleigh Derring has worked for Launch Consulting Group, Jenny Craig, Desert Ready Mix, and Diamondback Drugs A Wedgewood Pharmacy Company.

Who are Ashleigh Derring's colleagues at Launch Consulting Group?

Ashleigh Derring's colleagues at Launch Consulting Group include Aaron Johnson, Patrick Holland, George Kardasopoulos, Melanie Dubois, and Meagan Kirk.

How can I contact Ashleigh Derring?

You can use AeroLeads to view verified contact signals for Ashleigh Derring at Launch Consulting Group, including work email, phone, and LinkedIn data when available.

What schools did Ashleigh Derring attend?

Ashleigh Derring holds General Studies from Mesa Community College.

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