• Organize monthly meetings with dealers to review website analytics from internal reports and data analysis from GA4.• Oversee organization/ticket tracking and submit the dealership’s website to compliance. • Manage website compliance changes and respond to dealer email requests promptly.• Partner regularly with cross-functional teams to ensure alignment on feature development and prioritization • Partner with the executive team to identify key capabilities needed and potential issues.• Collaborate with product marketing to develop positioning and messaging and ensuredifferentiation from competitors• Monitor and evaluate product performance to facilitate continuous iteration and improvement.• Partner regularly with cross-functional teams to ensure alignment on feature development and prioritization.• Perform product demos for customers

• Address and troubleshoot technical problems that customers or the support team encounter with the products. • Diagnose and troubleshoot issues, provide step-by-step guidance, and escalate problems to the development team for further investigation when necessary. • Handle escalated customer complaints that require specialized knowledge and expertise. Utilized in-depth product knowledge to identify quick solutions and ensure customer satisfaction. • Assist customers with inquiries and requests through various channels (phone, email or chat). Offer timely and accurate responses, demonstrating empathy and professionalism to create a positive customer experience. • Develop a comprehensive understanding of the company’s products and services. Staying up to date with new features, updates, and changes. Provide feedback, perform internal troubleshooting/testing, and provide feedback to the development team.• Provide the CSMs and Support team with weekly updates to the company’s products and services. • Maintain accurate records of customer interactions through SalesForce including issue details, resolution, and any additional actions taken. • Collaborate with the product development team to resolve complex customer issues and communicate customer feedback effectively. Share insights and contribute to the development initiatives.• Strive to achieve high levels of customer satisfaction and loyalty by actively listening to customers, understanding their needs, and delivering exceptional support. • Continuously enhance skills and knowledge through ongoing training sessions, workshops, and self-learning initiatives. • Hands-on experience working with various ticket management platforms including SalesForce, Jira, and Jira Cloud

• Build strong relationships with customers and establish trust. Act as a primary point of contact and foster open lines of communication. • Assist in product training and provide ongoing support to drive customer usage. • Conduct regular check-ins, review performance metrics, and provide strategic guidance to maximize the value customers derive from presented solutions. • Conduct monthly workshops to educate customers on new product features, updates, and best practices. • Anticipate customer needs and identify potential issues before they arise. • Proactively reach out to customers to address concerns, provide troubleshooting assistance, and offer recommendations to optimize their experience with products. • Act as a voice of the customer within the organization, gathering feedback, feature requests, and enhancement suggestions. Advocate for customer needs and collaborate with product teams to drive continuous improvements and innovation. • Hands-on experience with Google Analytics, including GA4. • Monitor and analyze customer usage data, key performance indicators (KPIs), and metrics to track customer success and engagement. • Prepare reports to share insights with internal stakeholders and showcase the value delivered to customers.• Stay up to date on automotive industry trends, market conditions, and competitive landscape. Knowledgeable about industry-specific challenges and opportunities. • Collaborate closely with internal teams, such as sales, product management, and development teams to ensure a cohesive customer experience. • Share customer insights and collaborate on initiatives that improve customer satisfaction and retention. • Maintain a well-structured system for tracking and organizing account information, including contact details, tasks, and notes. Used calendars, spreadsheets, and other dedicated software to stay on top of deadlines, meetings, and follow-ups.• Traveled up to 25% of the time to client locations.

• Build strong relationships with customers and establish trust. Act as a primary point of contact and foster open lines of communication. • Assist in product training and provide ongoing support to drive customer usage. • Conduct regular check-ins, review performance metrics, and provide strategic guidance to maximize the value customers derive from presented solutions. • Conduct monthly workshops to educate customers on new product features, updates, and best practices. • Anticipate customer needs and identify potential issues before they arise. • Proactively reach out to customers to address concerns, provide troubleshooting assistance, and offer recommendations to optimize their experience with products. • Act as a voice of the customer within the organization, gathering feedback, feature requests, and enhancement suggestions. Advocate for customer needs and collaborate with product teams to drive continuous improvements and innovation. • Hands-on experience with Google Analytics, including GA4. • Monitor and analyze customer usage data, key performance indicators (KPIs), and metrics to track customer success and engagement. • Prepare reports to share insights with internal stakeholders and showcase the value delivered to customers.• Stay up to date on automotive industry trends, market conditions, and competitive landscape. Knowledgeable about industry-specific challenges and opportunities. • Collaborate closely with internal teams, such as sales, product management, and development teams to ensure a cohesive customer experience. • Share customer insights and collaborate on initiatives that improve customer satisfaction and retention. • Maintain a well-structured system for tracking and organizing account information, including contact details, tasks, and notes. Used calendars, spreadsheets, and other dedicated software to stay on top of deadlines, meetings, and follow-ups.• Traveled up to 25% of the time to client locations.

• Extensive knowledge in writing basic HTML/CSS.• Consistently and accurately document all account information, customer issues, interactions, and resolutions in SalesForce.• De-escalate customer concerns, articulate information to customers, and provide an optimal resolution that embodies a world-class customer experience.• Effectively utilize available resources and tools to handle email, web, and telephone inquiries and requests to provide technical support and ensure accurate resolutions and outcomes.

• Maintained updated knowledge of all menu items, specials, liquor brands, beers, and nonalcoholicbeverages• Accurately recorded sales made the correct change and prepared charge slips for guests• Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep thestore operating smoothly and set a positive example for the shift team.• Exceed customer expectations by providing a friendly, prompt, and attentive service.• Ability to upsell and reinforce customer’s order

• Delivered customer support to automotive dealerships and internal/external associates.• Updated the company database by inputting information from each call.• Led special short-term projects to offer customized support for new products.• Monitored customer satisfaction levels and develop methods for increasing them.• Troubleshoot issues over the phone or via web messenger, identifying and resolving issues.• Gathered customer and technology information to determine technical support level.• Collaborated with the software development team on reported errors and bugs on newly releasedsoftware and assisted in the deployment of release fixes.• Answer helpdesk support Hotline: gather information and create salesforce cases to track and resolveissues.• Sent Creative requests to the Graphic Design Team to create, once completed submitted the design toclient for approval.• Scoped Customer Base based on Client Request and sent out marketing email/mail piece as requested.

• Provided regular updates to clients on the progress of customer service projects.• Developed open and effective channels of communication with each client.• Coordinate internal projects and determine the best utilization of resources to increase customersatisfaction.• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolvingproblems, and following up with potential and existing clients.• Maintained client files with sales contracts, records of client interactions, client notes, etc.• Account Manager over our two largest clients Koon's Automotive Group & Recall Masters• Set up Client Service Portal to provide agent's with all necessary information• Created and Conducted training classes for Recall Masters• Set Up Recall Master Script, managed multiple account managers who held multiple accounts, and handled escalations.

Take orders from patrons for food or beverages. Check patron’s identification to ensure they meetminimum age requirements for consumption of alcoholic beverages. Serve food or beverages topatrons. Present menus to patrons and answer questions about menu items, making recommendationsupon request. Prepare checks that itemize and total meal costs and sales taxes. Trained new servers tomeet the Carrabba’s Italian Grill standards and providing essential information, such as menuingredients and preparation, allergy awareness, restaurant history and interesting facts about thebusiness, which they can share with customers.