Ashleigh Gordon Email & Phone Number

Glendale, Arizona, United States

Liaises with six flights to deliver 35 briefs for 108 individuals and initiated 216 documents, directingactions from 4 sections for members in-processing.Leads retentions in collaboration with Military Personnel Flight to audit 80 reenlistments and extensionsand developed online routing systems, eliminating resource loss and establishing a 4-day approval rate.Leads the duty status program and overhauled 4 in/out-processing checklists, orchestrated284 temporary duty and deployment updates with a $610K budget, maintaining strict personnelaccountability.Leads four trusted agents in unit drug testing and coordinated 876 taskings across six flights, upholdingDoD's zero tolerance policy with a <1% positive rate.Manages initial enlistment bonus program and processed ten contracts worth $44K in pay entitlements,enabling prompt payment to eligible First-Term Airmen.Oversees LeaveWeb system to validate 2.4K requests and examined nine monthly audits, manuallyrectifying 243 entries to synchronize DFAS records, guaranteeing accurate personnel duty statuses.Governs 13 Unfavorable Information Files, fixing errors with Military Personnel Flight and legal teamsto ensure zero annual inspection discrepancies.Directs the evaluations program, validated 1.2K documents and 2 Master Eligibility Listings, generated246 reports, and decreased submission errors by 33% to achieve a 95% on-time rate to Air ForcePersonnel Center.Corrects the squadron's duty information update process by integrating key details into a livespreadsheet, rectifying 2.5K personnel transactions, improving Military Personnel Data System dataaccuracy by 30% and positioned airmen for career broadening opportunities.

Glendale, Arizona, United States

Led two-person office, overseeing the retirement, separation, and admin separation process,coordinating with Commander’s and First Sergeants, Air Force Personnel Center, and Base Legal office.Executed 450 retirement and separation accounts, educating members on requirements, and loadedout processing checklists. Assisted with a smooth transition for members.Modernized retirements and separations program. Removed outdated requirements and centralizedwork center community, increasing program effectiveness.Advanced admin discharge program. Coordinated with Commander’s and First Sergeants, Air ForcePersonnel Center, and Base Legal office for 75 cases, and generated tech school orders. BeatHeadquarters Air Force suspense of 5 days.

Glendale, Arizona, United States

Meticulously managed the issuance of ID cards, security access, Department of Defense Enrollmenteligibility profiles, military leave, and inbound gain processes, and co-led an 8-man team of customerservice representatives who supported over 40K personnel.Trained and coached team to deliver a high standard of customer service.Ensured equipment valued at $225K was secure, functional, and operational.Provided customers excellent customer service while referring them to the most relevant and sensitiveresource given their immediate situation.

North Bay, Ontario, Canada

Responsible for 50+ personnel functions for 32 military members and 33 dependents at a geographically separated unit.Coordinated promotion, retirement, separation, extension, reenlistment, and out-processing admin processes.Coordinated pay and finance inquiries. Ensured accuracy of all military members’ pay entitlements.Alternate unit postal clerk. Managed 65k+ lbs of mail, improving the package tracking process. Yearly higher headquarters inspection aced with zero discrepancies.Revamped security program and ensured members were cleared for bi-national duties. Cut processing errors by 50%.

Bury St. Edmunds, England, United Kingdom

Administered personnel programs for 575+ personnel.Monitored and submitted completed enlisted and officer evaluations, decorations, and extensions.Advanced new member sponsorship program. Trained personnel and ensured 100% contact enabling seamless support for inbound members.

Anchorage, Alaska, United States

Formulated orders for 5.5K+ active duty personnel within 30 Squadrons, 6 Major Commands, and 1 Numbered Air Force.Led assignment and final out-processing briefs, managed virtual out-processing checklists, maintained relocation folders, and managed personnel record mail-outs.Counseled and verified military personnel requirements and cut down on out-processing times.

Anchorage, Alaska, United States

Provided support and guidance to Squadron Commanders and First Sergeants from 26 Squadrons, 4 Groups, and 5 Tenant Units.Responsible for reviewing, updating, monitoring, and tracking of all enlisted, officer, and training performance reports, ensuring a 92% on-time rate.Processed 3K+ officer and enlisted performance reports; Improved base on-time rate by 40%.Updated 3K+ duty title, office symbol, duty specialty codes, and position numbers, ensuring records were promotion board-ready.

Master Of Human Resource Management - Mhrm, 3.8

B.A. Management, Human Resources Management, 3.9 Gpa

Associate'S Degree, Human Resources Management/Personnel Administration, General