The Commission has oversight of reportable incident notifications about serious incidents which have occurred (or are alleged to have occurred) in connection with the provision of NDIS supports and services to a person with a disability.The Reportable Incidents team monitors the response of registered providers to adequately manage any immediate risk to a participant’s safety and wellbeing, undertake assessment and investigation of the incident and follow up appropriately. The team provides advice, information and training about reportable incidents management to NDIS providers.The Reportable Incidents team works closely with other teams at the Commission to take appropriate compliance action, including investigation, and identify systemic issues. Working as a small state-based team, I undertake the following:- Contribute to the documentation of process and procedures to support the consistent complaints handling, consistent with the National Disability Insurance Scheme Act 2013 and Rules.- Management of a caseload of incidents reported to the Commission by providers, including engaging with providers, where requested, on incidents and supporting in the escalation of incidents for investigation or other action, where necessary.- Support the education and training function for providers in identifying incidents, preventing and effectively responding to abuse and neglect of people with disability, and provide information about the Commission’s reportable incidents handling function.- Develop productive working relationships with a range of stakeholders to facilitate the work of the reportable incidents handling function, and the Commission more broadly.- Support the development of advice to Executives about trends, issues, individuals of concern and inadequate investigations by service providers, through the assessment and analysis of information gathered during the reportable incidents handling process.

Project Officer for the Continuity of Support Program, Supporting Older Australians who are not eligible for the National Disability Insurance Scheme (NDIS) continue to receive support.

Project Officer/Funding Agreement Manager responsible for the administration and management of various funding arrangement activities included but not limited to the development and implementation of the Continuity of Support Program developed in line with the NDIS to support older people with a disability who are not eligible for the NDIS.

Office manager for the office of Minister Kevin Andrewa. Executive assistant to the chief of staff