Ashleigh Hunter Email & Phone Number

Morecambe, England, United Kingdom

Morecambe, England, United Kingdom

Lancaster, England, United Kingdom

London Area, United Kingdom

Created and implemented SOP's for reception and reservations in a new opening.Initiated and maintained relationships with our third party booking systems Opentable, Bookatable, Tripleseat, various theater booking companies, leading to a 400% + increase on bookings year on year.Responsible for running the daily operation of reservations and reception.Responsible for team review process and personal development plans.In charge of running the book to maximise… Show more Created and implemented SOP's for reception and reservations in a new opening.Initiated and maintained relationships with our third party booking systems Opentable, Bookatable, Tripleseat, various theater booking companies, leading to a 400% + increase on bookings year on year.Responsible for running the daily operation of reservations and reception.Responsible for team review process and personal development plans.In charge of running the book to maximise capacity, and training this within the team. Introduced and trained steps to increase loyalty and encourage returning guests.INcentivised team to encourage recognition of all critics, journalists and returning guests.Managed ambassador program for high profile clients.Continual overseeing of daily team performance to increase direct bookings over web bookings. Show less

London Area, United Kingdom

Established to responsibilities for this new position and introduced the 'Hostess Manual'.Introduced a data capture initiative, securing a higher ranking and taking us into the top 5% of London on Trip Advisor.Increasing up-sell revenue and guest satisfaction with pre-arrival calls.In-house guest profiling to build loyalty for both restaurant and hotel.Departmental trainer.

London Area, United Kingdom

Implemented new cash handling SOP successfully minimising team member error preventing loss of revenue.Successful in raising our mystery guest score to 100% for front office, and holding this for three months until my leaving.Rooms coordinator working alongside the Housekeeping Manager to ensure company standards adhered to under pressure. Networked and secured corporate clients based on local businesses which increased occupancy rate and revenue.Carried out… Show more Implemented new cash handling SOP successfully minimising team member error preventing loss of revenue.Successful in raising our mystery guest score to 100% for front office, and holding this for three months until my leaving.Rooms coordinator working alongside the Housekeeping Manager to ensure company standards adhered to under pressure. Networked and secured corporate clients based on local businesses which increased occupancy rate and revenue.Carried out sleep in DM shifts on a regular basis. Show less

London Area, United Kingdom

Promoted to Supervisor within 6 months with the company.Implemented new SOP for group and event account closures, maximising monthly revenue and ensuring prompt account payment.Implemented and trained team on a new SOP for group arrival preparation, saving time and man power allowing front desk operations to run unaffected by large arrival tasks.Responsible for up-selling database, promoting competition amongst the team and increasing revenue.Nominated rooms'… Show more Promoted to Supervisor within 6 months with the company.Implemented new SOP for group and event account closures, maximising monthly revenue and ensuring prompt account payment.Implemented and trained team on a new SOP for group arrival preparation, saving time and man power allowing front desk operations to run unaffected by large arrival tasks.Responsible for up-selling database, promoting competition amongst the team and increasing revenue.Nominated rooms' coordinator on event days, increasing guest arrival satisfaction, managing alongside housekeeping ensuring guests roomed as efficiently as possible with minimal disruption.Successful and confident management of emergency situations. SUccessful and confident planning and management of VIP client arrival and stays. Show less

Manchester Area, United Kingdom

Role taken on initially around University Studies, but became my primary role after gaining promotion within 6 months of being with the business. Responsible for all day to day running of the Hotel's two bars. It was my duty to work with other departments and reporting to my bar manager to maintain the highest pace of knowledge to ensure the bar was staffed and stocked correctly to accommodate any city center or hotel events happening.Here I was part responsible for the… Show more Role taken on initially around University Studies, but became my primary role after gaining promotion within 6 months of being with the business. Responsible for all day to day running of the Hotel's two bars. It was my duty to work with other departments and reporting to my bar manager to maintain the highest pace of knowledge to ensure the bar was staffed and stocked correctly to accommodate any city center or hotel events happening.Here I was part responsible for the training of the team in spirits and held regular sessions to ensure we had to best spirit knowledge in the city center. I was in charge of ensuring our cocktail menu was up to date in relation to local and national trends and thus ensuring the highest revenue in the most practical way from our clientelle. I went on to train on Reception to better understand our regular VIP client journeys and aid their experience with the company.I left this position to move cities to London, on good terms, and later rejoin the company at a new site. Show less

Lancaster, England, United Kingdom

Having successfully completed a course of study with the F.A in the intermediate treatment and management of injuries in football, and assisting my lead tutor at a semi professional football club, I was hired in this role.I was responsible for diagnosing, treating and referring clients for the correct professional care. Clients were either self referred, or came via the colleges occupational health department, as well as the local councils occupational health team. Some care plans were… Show more Having successfully completed a course of study with the F.A in the intermediate treatment and management of injuries in football, and assisting my lead tutor at a semi professional football club, I was hired in this role.I was responsible for diagnosing, treating and referring clients for the correct professional care. Clients were either self referred, or came via the colleges occupational health department, as well as the local councils occupational health team. Some care plans were privately funded and endured no limitations on time frame. Clients referred by the local council had stricter time scales as set by their employers and had to be managed much stricter to keep within funding limits. Show less