Acted as a primary Visitor Experience Representative for international summer programmes, welcoming hundreds of guests throughout the summer period. Managed guest arrivals, ensuring a positive first impression, and facilitated their participation in campus activities and events.Organised and managed a range of activities and events tailored for international guests, ensuring a seamless experience during their stay. Supervised team members, coordinating their shifts and ensuring adequate staffing for events and daily operations.

Collaboratively managed the Summer at UCD Instagram account, utilising social media to enhance engagement with students and partner institutions. Created and scheduled posts, designed content to showcase programme highlights, and responded to follower queries in a timely manner.

Handled a variety of administrative tasks, including managing phone and email enquiries, maintaining accurate client databases in Microsoft Excel, and ensuring data integrity. Demonstrated flexibility by adapting to evolving responsibilities over five years. This included taking on additional administrative, client-facing, and operational tasks.

Managed communication with leaders from academic and internship programmes, organising campus tours and addressing queries both prior to arrival and throughout their stay at University College Dublin.