Respond to all incoming enquiries from customers and brands across multiple platforms in a timely manner. Liaise with product and purchasing teams to answer all product queries and recommend products for customers. Manage customer complaints and reactions process; including responding to customers, determining which issues should be escalated to brands and which issues should be compensated. Keep record of customer complaints to monitor any trends and patterns; highlight this to all relevant teams to prevent future issues. Oversee all product returns, working alongside our warehouse team to determine whether the product qualifies for return and communicating this to the customer. Process customer refunds on checkout and keep accurate records on our system.Manage Paypal disputes, including responding to customers and providing evidence to dispute claims. Overseeing any suspect alerts and ensuring orders for these customers are reviewed prior to releasing.

Taking incoming and outbound calls from patients, carers, dieticians and GPs. Updating all patient files accurately on CRM as changes occur. Creating orders and organising deliveries of enteral feeding supplies. Recording accurate stock counts with patients nationwide. Liaising with GPs and dieticians regarding discrepancies on the patient’s regime and queries regarding the patient. Meet daily output targets whilst maintaining quality of service. Troubleshooting the pump when patients and carers are experiencing issues.

Teach skills and share knowledge required to pass practical driving test. Analyse and enhance knowledge for full license holders acquiring refresher lessons. Adapt teaching style suited to individual student and build professional, friendly relationships on a one-to-one basis. Recall technical information to make each lesson effective and intervene to keep the situation safe. Keep composure in stressful situations to keep the environment calm. Adjust lesson plan instantly to suit client needs. Work alongside examiners to deliver effective feedback. Diary management to keep a full diary, ensure all clients have sufficient lesson time each week, allowing for travel time and car servicing. Organising paperwork and filing business takings and expenses for tax returns.

Managed third party promotions for services in stores, reporting directly to Client Services Director. Worked alongside the operations team to organise staff and training. Liaised with store management to ensure smooth running of the promotion. Dealt directly with clients to manage day to day queries on previous and ongoing campaigns. Oversaw business management system for third party promotions to ensure foyer space is utilised and amended where necessary. Attended Bi-weekly meetings with client's head office to review approved industries and marketing strategies to generate more revenue. Data analysis on previous quarters and forecasting for future quarters. Handled all external complaints for Campaign Management team.

Managing a portfolio of projects in line with handover deadlines. Maintaining regular contact with contract managers and liasing with clients to ensure information is delivered accurately and efficiently. Collating detailed information on assets installed throughout the project and compiling handover documentation for operation and maintenance purposes. Maintaining document trackers and extracting reports to keep an accurate log of document lifecycle. QA checking project documentation, prior to publishing on clients online systems.

Providing administrative support to senior office staff in a number of departments, including quality control, health and safety and human resources. Software tools include Sage Accounts 50 and Microsoft Office.