• Office Management, Admin, Accountso Managed 15 FTE administratorso Recruitment, induction & training o Embedded compliance & legislation ruleso Accounting & budgets, forecast planning, cash flow, bankingo Scheduled company training, events, year-end functions, weekly meetings, team building events o Setting agendas, minutes & distribution, actions o Reports - accounts & sales statistics, analysis & interpretation o Merged 3 branches - logistics management… Show more • Office Management, Admin, Accountso Managed 15 FTE administratorso Recruitment, induction & training o Embedded compliance & legislation ruleso Accounting & budgets, forecast planning, cash flow, bankingo Scheduled company training, events, year-end functions, weekly meetings, team building events o Setting agendas, minutes & distribution, actions o Reports - accounts & sales statistics, analysis & interpretation o Merged 3 branches - logistics management, consolidating processes, streamlining workflows & additional efficiencieso Converted to cloud-based management, enabling sales team to work remotely, increasing sales substantively• Sales Managemento Managed 10 FTE agents in 3 branches o 360-degree role - training, development, creating a capable talent poolo 1:1 performance management, weekly catch up meetings etco Client visits & presentations • Property Managemento Liaison with vendors, buyers, landlords & tenants o Setting clear communication flow across the chaino Troubleshooting/problem solvingo Enforcing occupancy policies, property inspections/counter charging for cleaning/repairso Monitoring inventory, rental agreements & negotiating contracts o Portfolio maintenance managemento Sourced contractors, negotiated rates & set service level agreementso Ensured provision of correct scheduling & maintenance information when booking call outs, signing off completion, documenting details• Marketingo Reviewing property advertising, visual impact, online advertising & printed mediao Adherence to Corporate Identity/Brand, developed marketing collateralo Rebranded marketing collateral from one Franchisor converting to another Franchisee modelo Copywriting & proofreading for BTL initiatives prior to publishingo Provided content for the quarterly newsletter sent, developed social media presenceo Key contributor to yearly Franchisor meetings; sharing best practice, brainstorming marketing initiatives, developing sales strategies Show less

• Focused remit on introducing the vision & mission of the Foundation to meet the Early Learning Development needs of children within a diverse socially & economically deprived demographic, increasing baseline school readiness requirementso Implemented a 6-week programme into 3 rural schools as a pilot project post securing government funding from an Education Trusto Instrumental in managing the relationship, coordinating all mini projects & requirements to implement the… Show more • Focused remit on introducing the vision & mission of the Foundation to meet the Early Learning Development needs of children within a diverse socially & economically deprived demographic, increasing baseline school readiness requirementso Implemented a 6-week programme into 3 rural schools as a pilot project post securing government funding from an Education Trusto Instrumental in managing the relationship, coordinating all mini projects & requirements to implement the programmeo Focused extensively on engaging with larger corporate businesses to gain sponsorship for the initiative, sharing presentations, communicating the benefits & outcomes• Developed the programme further by engaging with the wider community, specifically mothers to provide them with the same education• Continued to privately raise funds for schools through structured emails & follow up, often achieving set goals within the set timelines Show less

• Customer Service Managero Implementation & management of administrative systems, ensuring excellent service to customerso Resolved & took decisions on product delivery & quality complaints from customerso Aided with the implementation of ISO9001 throughout the companyo Reportingo Generated reports & presentations, providing updates/analysis at monthly meetings & annual sales conferences; appointed as presenter/speaker for the department at the annual company… Show more • Customer Service Managero Implementation & management of administrative systems, ensuring excellent service to customerso Resolved & took decisions on product delivery & quality complaints from customerso Aided with the implementation of ISO9001 throughout the companyo Reportingo Generated reports & presentations, providing updates/analysis at monthly meetings & annual sales conferences; appointed as presenter/speaker for the department at the annual company conference• Personal Assistanto Provided full administrative & PA support to a Project Manager & engineering teamo A very deadline driven role, supporting 20 FTE engineers Show less