I am responsible for understanding and profiling my clients to ensure I have a full view of the client’s business, products and infrastructure. I actively promote Unified Communication products in line with a client’s current and future requirements to add value to their business. I manage my base of clients from overseeing the implementation of their orders, pro-actively contacting them to review their invoices on a quarterly basis and assist them with any additional queries or product requirements they have throughout the duration of their contract to ensure I provide an excellent service to the client and ensure we are easy to do business with. I organise and manage myself with a strict KPI structure to ensure I achieve my targets. I regularly complete training sessions with my department to ensure I am always knowledgeable in the products available in the market, I am also a keen self-learner and keen to gain additional knowledge so enjoy researching new products available to market in order to up skill myself and deliver an exceptional service to my clients.I visit my clients on a regular basic and complete regular account reviews quarterly.

Within my role as a Relationship Manager within the Client Services department at Pure, I am responsible for understanding and profiling my clients to ensure I have a full view of the client’s business, products and infrastructure. I actively promote Unified Communication products in line with a client’s current and future requirements to add value to their business. I manage my base of clients from overseeing the implementation of their orders, pro-actively contacting them to review their invoices on a quarterly basis and assist them with any additional queries or product requirements they have throughout the duration of their contract to ensure I provide an excellent service to the client and ensure we are easy to do business with. I organise and manage myself with a strict KPI structure to ensure I achieve my targets. I regularly complete training sessions with my department to ensure I am always knowledgeable in the products available in the market, I am also a keen self-learner and keen to gain additional knowledge so enjoy researching new products available to market in order to up skill myself and deliver an exceptional service to my clients.

I started upgrading consumers handsets and tariffs to the best suited for them.I then began managing an online eBay and Amazon shop, selling anything including mobile phones, accessories, all the latest gadgets.This included managing stock take, customer service online, building relationships with account managers at Ebay/Amazon.