Ashleigh September Email and Phone Number

 Actioning customer returns Investigating aging returns to determine the cause of the delay Assessing new returns that have not yet been approved Determine the root cause of bad ratings Collate good ratings Processing duplicate returns Following up with other departments to ensure that returns are processed  Ensure that query resolution SLA’s are met Call Auditing  Adhoc duties when assigned by management

 Performing troubleshooting on customer coupons Responding to customer emails Assessing the problems with customer coupons  Providing customers with new coupons Performing troubleshooting on customer vouchers Escalating to the relevant department to provide customers with new vouchers Performing adhoc tasks assigned by management Combining duplicate customer emails Resolving high risk emails Advising agents on their development areas and providing training

 Answering Calls Responding to customer emails Actioning customer returns Following up with other departments to ensure that returns are processed  Ensure that query resolution SLA’s are met Adhoc duties when assigned by management

- Liaise between internal departments & external service providers to solve customerqueries raised by the contact centre- Assess any service failure to identify the route cause and take appropriate action to communicate the issue and ensure similar failures are avoided- Enable contact centre staff to respond appropriately to customers- Ensure that service failures become learning opportunities and that SOPs are updated accordingly- Ensure that query resolution SLA’s are met- Provide analytical & management support to the Operations Analyst- Provide oversight in respect of adhoc customer facing communication - Provide onsite operational support in respect of outsource service providers- Knowledge base administration & maintenance- Investigating internal fraud

- Answering calls- Responding to customer emails- Escalating to other departments to resolve customer queries

- Answering calls- Responding to customer emails- Escalating to other departments to resolve customer queries- Processing refunds on PayU and through eBucks- Processing external fraud analysis on customer orders- Assisting with live online chats

- Managing bartenders and bar support- Attending client meetings- Allocating bar sections to specific floor plans- Ordering stock from suppliers for events- Assigning stock to events