Responsible for the implementation of continuous improvement, using Kaizen (lean) principles within the above and below ground operations teams. Including; driving a culture change, training operations teams, auditing to ensure consistency, coaching and benefit tracking. Accountable for a team of data analysts and management information dashboards, to support operations with day to day team management. Using data to identify and manage continuous improvement projects within operations.Additionally providing forecasts and recommendations to enable operations to deliver key KPI’s and OFWAT ODI's, carrying out incident reviews, operational risk analysis, contingency planning and annual assurance audits.

Supporting the UKWIR big question (BQ3) - How do we achieve zero interruptions to water supplies by 2050? Working alongside the programme lead as a nominee of the water industry to liaise with UKWIR members to identify and prioritise research linked to BQ3.

Performance Manager at BTS Group, a utility contract company delivering services to UK Power Networks. Operating across large areas of the UK, offering both vegetation management and overhead line engineering services. Enabling tree cutting and electrical line engineering to happen together we give clients the opportunity to reduce the interruptions to electrical supplies (CIs) and minutes lost (CMLs).Individual responsibilities included managing the performance of the Essex region, managing teams of direct staff and multiple sub-contractors.

Responsible for the planning and scheduling of meter installations and associated services for the client’s (South East Water) customer metering programme.

Acting as an initial point of contact for the public. Investigating all non-emergency crime. Providing excellent customer service and exceeding public expectations of Kent Police.