Ashleigh Stowe Email & Phone Number

Strong verbal and written communication skills to interact with customers and provide resolutions across multiple channels.Proven ability to collaborate within a team environment to achieve department goals.Shown increase in customer satisfaction with an average satisfaction rating of 95-100% CSAT scores weekly. Implement procedures and policies for the customer service team and created a Manual to assist with training new hires into the role.Strong organizational skills and the ability to prioritize tasks effectively, ensuring timely responses and resolution to customer inquiries.Other duties assigned such as filing ad following up with claims on lost packages, working with inventory to ensure proper data and stock, live chat, phone calls, and emails via Zendesk.

Greenville, South Carolina, United States

Developed and maintained relationships with key partner contacts to ensure continual growth for the company. Worked with multiple clients with the scheduling of events alongside the team to ensure proper inventory and available workers for the jobs.Drove sales for the business by reaching out to customers, running email marketing campaigns and running social media channels.

Received and distributed mail into appropriate PO boxes, including certified mail, and packages from UPS, FedEx, and USPS.Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions.Created documents in multiple formats, including PDF, Word, and JPEG.Handled emails from the company account, maintaining business brand and customer service excellence.Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.Assisted customers with printing, faxing, and scanning needs.

Exceptional ability to provide friendly, attentive, and personalized service to customers.Able to handle multiple tasks simultaneously and work efficiently in a fast-paced environment while maintaining attention to detail and meeting customer expectations.

Ensured that Customer Service was always first priority by maintaining a positive attitude and engaging and talking to everyone who came into the store.Performed cold calls to customers to market upcoming sales and coupons, inviting them to come into the store and take advantage of the discounts offered. Responsible for restocking and maintaining the store’s appearance based on corporate guidelines. Ability to answer any relevant questions with a friendly and helpful demeanor

Tallahassee, Florida Area

-Managed the Customer Service Desk in the core of the store, assisting customers as well as answering the phone and keeping up with other duties.-Knowledge of the vast amount of in-stock items to help customers find specific books and other items or ordering needed items for them if we did not carry what they were looking for.-Answered the phone on a multi-line system, answering questions, or transferring to the correct person as needed.-Restocked and organized the entirety of the store including managing the books and shelving them by genre and alphabetically.

Bachelor'S Degree, Theatre/Theater

Visual And Performing Arts

Associate'S Degree, Drama And Dramatics/Theatre Arts, General