● Supervise one payroll coordinator● Assist Branch Manager with researching and resolving escalated client-related issues● Liaison for internal platform demo requests● Create Knowledge Base articles● Highly involved in the development and deployment of an online chat feature● Oversee the online chat feature● Create step-by-step internal and external user manuals of daily payroll processes● Create Power Point Webinars/Demos for internal and external clients● Assist in an Eductional Steering Committee for internal and external clients● Research client’s billing, tax and payroll discrepencies● Prepare amended tax returns, federal, state and local● Process wage and tax adjustments● Create spreadsheets and payroll reports● Create and update payroll forms and timesheets in Excel● Power Payroll, Express Payroll, CPO, ExecuPay and PAM Payroll

● Supervise three payroll coordinators● Create step-by-step internal and external user manuals of daily payroll processes● Create Power Point Webinars/Demos for internal and external clients● Assist in an Eductional Steering Committee for internal and external clients● Conduct weekly team meetings● Conduct monthly employee one-on-one meetings● Assist clients in balancing bank statements● Research client’s billing, tax and payroll discrepencies● Research client’s tax notices● Prepare amended tax returns, federal, state and local● Process wage and tax adjustments● Process multi-state payrolls (Most all states but Alaska and Hawaii)● Analyze payroll data to ensure accuracy● Enter employee maintenance (i.e. new hire information, direct deposits, rate changes, deductions, etc)● Provide internal and external clients with extreme customer service and support by phone and email● Create spreadsheets and payroll reports● Train other branches on new payroll product● Enter Child Support orders, Garnishments, and Tax Levies● Process manual checks● Create and update payroll forms and timesheets in Excel● Power Payroll, Express Payroll, Phoenix Payroll and PAM Payroll

● Next in line for the Supervisor position● Supervised two payroll coordinators when Supervisor was not available● Processed multi-multi state payrolls (Mainly TN, KY, FL, CA, NY)● Analyzed payroll data to ensure it is correct● Entered Union Dues and set up pay schedules● Provided facilities with customer service and support by phone● Entered employee changes (i.e. direct deposits, rate changes, deductions, etc.)● Created spreadsheets and payroll reports● Created Process Documentation for Disaster Recovery● Verified employment and pay information for employees● Entered and responded to Child Support orders, Garnishments, and Tax Levies● Processed manual checks● Conducted weekly payroll meetings via conference call● Created and update payroll forms and timesheets in Excel● Held a seat on the Disaster Recovery Payroll Team● ADP Payroll

● Provided clients with customer service and support by phone● Provided PowerPayroll training for clients● Provided PowerPayroll training for new employees● Provided input on developing software, Phoenix● Entered all employee’s time for 98 companies which consists of approximately 2400 employees● Edited Excel spreadsheets which included cell spacing, spelling, correct data entered● Entered all new hires and employee changes● Ran and balanced payroll reports● Responded to payroll variances including applicable adjustments● Processed manual checks when needed● Power Payroll, Express Payroll, Payload and Phoenix Payroll

● Peachtree data entry, which included weekly financial reports for 30+ accounts● Reconciled bank statements for 30+ accounts● Typed financial/expense audits for 30+ sponsors and maintained those files● Maintained Peachtree User Manual (office use)● Provided Financial Auditing training and support for all field managers ● HR/Payroll data entry, which included new hire information and employee personal status changes using Darwinet● Audited employee new hire packets● Access data entry, which included employee hire dates, weekly production, and weekly commissions● Excel data entry, which included creating and maintaining spreadsheets● Office Supply Manager for 18 field offices in 7 states which included invoicing supplies to the appropriate field office● Customer Service which included answering calls from field offices regarding financials, from employees regarding paychecks and human resources issues● Filed, faxed, and copied information pertaining to all field offices● Tracked all shipping and tracked all overnight mail which included companies like FedEx, UPS, and DHL● Answered phones which includes 6 lines