Ash-Celeste Brown

Ash-Celeste Brown Email and Phone Number

Passionate About Customer Service @ Lincoln Financial Group
Ash-Celeste Brown's Location
Columbus, Ohio, United States, United States
Ash-Celeste Brown's Contact Details

Ash-Celeste Brown work email

Ash-Celeste Brown personal email

n/a
About Ash-Celeste Brown

Ash-Celeste Brown is a Passionate About Customer Service at Lincoln Financial Group.

Ash-Celeste Brown's Current Company Details
Lincoln Financial Group

Lincoln Financial Group

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Passionate About Customer Service
Ash-Celeste Brown Work Experience Details
  • Lincoln Financial Group
    Claims Representative
    Lincoln Financial Group May 2024 - Present
    Demonstrated a strong ability to communicate effectively with clients, address their concerns and provide excellent serviceWorks with high profile clients to make sure they receive the best service providedProficient in understanding and utilizing claim policies, endorsements and amendmentsAbility to manage multiple task and priorities efficiently including maintaining client records and schedules Competent in managing and maintaining databases for clients and companies
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  • Bark
    Social Media Expert
    Bark Dec 2019 - Apr 2022
    Simultaneously managed customer communications across multiple social media platforms and tools Platforms: Facebook, Instagram, Twitter, & TikTok Average CSAT 96% | Average QA 100% | Average Customer Contacts 100-150/daily Gathered customer insight analytics data for social media communications to share with partnersOrganized and participated in multiple task force groups to improve the customer experienceManaged customer escalations & partnered with cross-functional partners to explore unique and creative solutions
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  • Mutts & Co.
    Key Holder
    Mutts & Co. Aug 2016 - Oct 2019
    Support the customer shopping experience by educating clients on products, animal nutrition, and pet trainingImplement inventory and order management tools to improve and maintain accuracy Train new hires on point-of-sale systems, store processes, and product educationPartner with the Owner to create training tools and development metrics to improve the customer experience
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  • Zulily
    Social Media Representative
    Zulily 2014 - 2016
    Simultaneously managed customer communications across multiple social media platforms and tools Platforms: Facebook, Instagram, Twitter, & TikTokCollaborated with multiple teams to adhere to the standards of social media presenceDiscovered and edited copywriting mistakes on the website while also communicating with the team of these mistakesTraining many people on customer service, editing, team resources, and everyday tasks as it pertains to social media
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Ash-Celeste Brown Education Details

Frequently Asked Questions about Ash-Celeste Brown

What company does Ash-Celeste Brown work for?

Ash-Celeste Brown works for Lincoln Financial Group

What is Ash-Celeste Brown's role at the current company?

Ash-Celeste Brown's current role is Passionate About Customer Service.

What is Ash-Celeste Brown's email address?

Ash-Celeste Brown's email address is ab****@****ily.com

What schools did Ash-Celeste Brown attend?

Ash-Celeste Brown attended Columbus State Community College.

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