Customer Experience And System Lead
Current
Mar 2024 - Present
AeroLeads people directory · profile
Ashleigh L. Email & Phone Number
Passionate Customer Experience Professional | People-Centric Leader | Committed to Quality and Results
at
FirstPort (UK)
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Passionate Customer Experience Professional | People-Centric Leader | Committed to Quality and Results
Location
Cowes, England, United Kingdom
Company size
Who is Ashleigh L.? Overview
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Quick answer
Ashleigh L. is listed as Passionate Customer Experience Professional | People-Centric Leader | Committed to Quality and Results at FirstPort (UK), a with 864 employees, based in Cowes, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Ashleigh L..
Ashleigh L. previously worked as Customer Experience and System Lead at Firstport (Uk) and Operations Manager at Ascensos. Ashleigh L. holds Cim Certificate In Marketing, Marketing, Cim Professional Qualification from Solent University.
Company email context
Email format at FirstPort (UK)
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FirstPort (UK)
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Profile bio
About Ashleigh L.
An award-winning Operations Manager with a track record of excellence in the dynamic BPO sector, enjoying more than six years of hands-on managerial and multi-client experience. I have successfully led teams of 60+ FTE and have a proven track record in revitalising teams to enhance the customer experience, boost output, meet SLAs, elevate Customer Satisfaction scores, and achieve First Contact Resolution targets.
Current workplace
Ashleigh L.'s current company
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Firstport (Uk)
6 roles
Ashleigh L. work experience
A career timeline built from the work history available for this profile.
Operations Manager
Operationally managing a large team of managers and advisors across 3 sites, responding to customer care and sales enquiries via telephony, email, social media, and live chat. Working alongside the development team in pitching, creating, and developing new ways of working to improve the customer service operation. Providing and analysing clear and concise data and reports for all stakeholders. Control of financials such as managing P&L, resourcing, and invoicing. Presenting pitches to potential new clients and awards bodies.Overseeing Human Resources, Colleague Relations, and Marketing for the Isle of Wight site.Overseeing all aspects of performance management and development such as coaching, training and 121’s.Proficient in recruitment processes including sourcing, screening, and interviewing candidates.
Jun 2021 - Feb 2024
Operations Coordinator
Sep 2020 - Jun 2021
Senior Manager
Jun 2020 - Sep 2020
Team Manager
Nov 2017 - Jun 2020
Customer Service Advisor
Sep 2017 - Nov 2017
Team & coworkers
Colleagues at FirstPort (UK)
Other employees you can reach at firstport.co.uk. View company contacts for 864 employees →
KS
Kerry Shugar Assoc Rics Mirpm
Colleague at Firstport (Uk)Birmingham, England, United Kingdom
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MN
Mark Neighbour (Airpm)
Colleague at Firstport (Uk)United Kingdom
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CB
Charlie Bunney Mtpi
Colleague at Firstport (Uk)Canvey Island, England, United Kingdom
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BF
Brian Farman
Colleague at Firstport (Uk)Greater Cardiff Area, United Kingdom
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BD
Beverley Daley
Colleague at Firstport (Uk)London, England, United Kingdom
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AI
Alexandru Iulian Pirtea
Colleague at Firstport (Uk)Rome, Latium, Italy
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LF
Lawrence Fay
Colleague at Firstport (Uk)Greater Portsmouth Area, United Kingdom
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SC
Sarah Cox
Colleague at Firstport (Uk)Cardiff, Wales, United Kingdom
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BD
Ben Dixon Acma, Cgma, Mtpi
Colleague at Firstport (Uk)Royston, England, United Kingdom
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JG
John Goddard
Colleague at Firstport (Uk)London, England, United Kingdom
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Kerry Shugar Assoc Rics Mirpm
Colleague at Firstport (Uk)Birmingham, England, United Kingdom
View →
MN
Mark Neighbour (Airpm)
Colleague at Firstport (Uk)United Kingdom
View →
CB
Charlie Bunney Mtpi
Colleague at Firstport (Uk)Canvey Island, England, United Kingdom
View →
BF
Brian Farman
Colleague at Firstport (Uk)Greater Cardiff Area, United Kingdom
View →
BD
Beverley Daley
Colleague at Firstport (Uk)London, England, United Kingdom
View →
AI
Alexandru Iulian Pirtea
Colleague at Firstport (Uk)Rome, Latium, Italy
View →
LF
Lawrence Fay
Colleague at Firstport (Uk)Greater Portsmouth Area, United Kingdom
View →
SC
Sarah Cox
Colleague at Firstport (Uk)Cardiff, Wales, United Kingdom
View →
BD
Ben Dixon Acma, Cgma, Mtpi
Colleague at Firstport (Uk)Royston, England, United Kingdom
View →
JG
John Goddard
Colleague at Firstport (Uk)London, England, United Kingdom
View →
2 education records
Ashleigh L. education
Cim Certificate In Marketing, Marketing, Cim Professional Qualification
Bachelor'S Degree, Film
FAQ
Frequently asked questions about Ashleigh L.
Quick answers generated from the profile data available on this page.
What company does Ashleigh L. work for?
Ashleigh L. works for FirstPort (UK).
What is Ashleigh L.'s role at FirstPort (UK)?
Ashleigh L. is listed as Passionate Customer Experience Professional | People-Centric Leader | Committed to Quality and Results at FirstPort (UK).
Where is Ashleigh L. based?
Ashleigh L. is based in Cowes, England, United Kingdom while working with FirstPort (UK).
What companies has Ashleigh L. worked for?
Ashleigh L. has worked for Firstport (Uk) and Ascensos.
Who are Ashleigh L.'s colleagues at FirstPort (UK)?
Ashleigh L.'s colleagues at FirstPort (UK) include Kerry Shugar Assoc Rics Mirpm, Mark Neighbour (Airpm), Charlie Bunney Mtpi, Brian Farman, and Beverley Daley.
How can I contact Ashleigh L.?
You can use AeroLeads to view verified contact signals for Ashleigh L. at FirstPort (UK), including work email, phone, and LinkedIn data when available.
What schools did Ashleigh L. attend?
Ashleigh L. holds Cim Certificate In Marketing, Marketing, Cim Professional Qualification from Solent University.
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