Customer Marketing Specialist
Current• Handled the setup, service and daily operations of bar serving an elite business clientele. Entering orders into POS system; prepare daily sales reports for management, complete monthly inventory, and perform heavy cash-handling and reconciliation functions• Earned commendations for exemplary service delivery (average of 100 guests per shift). Singled out for “going above and beyond” and “providing outstanding service and attention to guests.”• Established positive rapport with customers, upsold products and built a loyal clientele.• Selected and streamlined bar products based on analysis of consumption and sales, resulting in superior inventory and selection for guests.• Developed floor plans for auxiliary bars used for large private parties. Outcomes included faster service, improved efficiency and enhanced guest satisfaction• Achieved the highest per-night sales averages (out of 10+ servers) by upselling orders and suggesting add-ons/extras to meals.• Proved the ability to multitask, handle crowds of 300+ people, resolve customer issues and excel within a demanding, high-volume setting.