Ashleigh Hamilton Email & Phone Number

Salt Lake City Metropolitan Area

Spearheaded the implementation of a template-based email marketing strategy in Marketo, reducing email creation time by 50%, enhancing efficiency, and accelerating campaign launches.Standardized email marketing processes across the marketing organization, fostering consistency, improving collaboration, and ensuring best practices in campaign execution.Expanded the marketing database to engage with 30% more prospects, significantly increasing the reach and impact of email campaigns.Developed and executed persona-based nurture programs tailored for prospects, alongside a dynamic newsletter program for both prospects and customers, contributing to 4 customer expansions and generating 20 new sales opportunities.

Led a pivotal initiative to enhance customer communications during planned maintenance around a key company initiative in collaboration with the Product Management team. This effort successfully closed a crucial communication gap.Developed and implemented an innovative automated communication system using Workato, which streamlined the communication process, ensuring timely, clear, and efficient messaging to customers about maintenance activities. The system featured comprehensive alerts, including advanced notices, real-time updates on maintenance schedules, completion notifications, and contingency messages for any changes, incorporating calendar invites and internal Slack messages for seamless coordination between customers and internal teams.Achieved a significant improvement in customer trust during the transition from CSMs to the Account Executive as their trusted advisor. The transparent and consistent communication, lead to enhanced customer satisfaction and loyalty during this transition period.

Launch the development and implementation of a comprehensive mid-market customer success program, significantly enhancing customer satisfaction and loyalty.Achieved a remarkable milestone of zero customer churn, demonstrating exceptional ability in maintaining and nurturing customer relationships, and ensuring high levels of customer satisfaction and loyalty.Proactively identified adoption challenges among the customer base and collaborated closely with customers to develop and implement customized plans aimed at increasing product adoption and maximizing customer value.Leveraged insights from customer interactions to inform and recommend improvements in product development and customer success strategies, fostering a culture of continuous improvement and customer-centricity.Member of the CSM onboarding team, ensuring a smooth and effective transition for new employees.

Salt Lake City Metropolitan Area

Consistently ranked as a top performer, achieving 90% of my annual sales quota, demonstrating exceptional sales acumen, and contributing significantly to the team's overall revenue targets.Led the successful launch of a new office location in Salt Lake City, overseeing all aspects of the establishment and operational setup, ensuring a smooth transition and immediate operational efficiency.Designed and implemented a comprehensive onboarding program for new hires, significantly reducing ramp-up time and enhancing the productivity of the sales development team from the outset.Developed detailed process documentation for all critical sales development activities, standardizing best practices, and ensuring a cohesive and efficient approach to team tasks and customer engagement.

Greater Salt Lake City Area

Responsible for program admission, the hiring of teachers, communication with parents, and overseeing the development of innovative teaching methods to meet the learning needs of the program’s participants. Role includes acting as the primary liaison between students, parents, teachers, coaches and players. Creating an environment that allows teachers to work collaboratively to accomplish the academic goals of the YIP camp. Providing safety and support to participants who exhibit behavioral or emotional health issues. Mentor new teachers to facilitate effective instructional methods and strategies. Develop relationships with directors, teachers, and students to ensure the safety of all involved in the program.

Salt Lake City Metropolitan Area

-Worked with the senior developer to build out the UX of our newest SaSS offering, report bugs, and submit requests for the product roadmap.-Responsible for working with enterprise clients to improve platform UX, review features as they are made available, and document any requests or concerns.-Created a training program along with documentation for technical specialists responsible for builds prior to product offered as SaSS.-Project managed online and live events for enterprise and non-enterprise clients.

Greater Salt Lake City Area

Developed a curriculum that utilized philosophy and sociology to personalize the teaching material to promote critical thinking, self-reflection, and a growth mindset.

Salt Lake City

Managed volunteers and provided direction, coordination, and consultation with volunteers and organizations in need of volunteer service. Responsible for building relationships with the organization and providing opportunities for volunteers at the organizations. Monitored, evaluated and accredit volunteer hours.

Greater Salt Lake City Area

Responsible for educating adult students about the religions of the world and their impact on society. Worked with students on writing and composition and how to utilize and apply critical thinking when defending their paper’s thesis. Created an understanding and open setting for the students to engage in interfaith dialog.

Woodland Hills

Taught world religions, social justice, and ethics.

Bachelor'S Degree, English Language And Literature/Letters

Master'S Degree, Theology/Theological Studies