Ashleigh Owens Email & Phone Number

Strongsville, Ohio, United States

Rockville, Md, Us

Served as a Lead Business Analyst and Researcher on the Data Innovation Team collaborating with the Office of Digital Transformation. Responsible for facilitating, researching, strategizing, and designing business processes and flows; visualizing the people, process, technology, and data experiences utilizing a human-centered approach to maximize digital transformation.

During the pandemic, I worked full-time as a senior technology consultant, started and completed my masters in Human-Computer Interaction, and birthed a child. I took time away to focus on resting, family planning, and exploring career opportunities.

Worldwide, Oo

Four years in Technology Services Operations serving as a Project Manager, Product Owner, Business Analyst, and User Researcher serving two government clients within Finance and healthcare.• Led project management teams responsible for assessing clients' financial systems for key initiatives resulting in streamlined and automated processes.• Expert in cross-collaboration between business and technical teams, stakeholders, and executive leadership. • Improved client intranet sites through gathering user insights, redesigning, and testing resulting in improved usability and critical information access.

Worldwide, Oo

Academic capstone project for graduate studies completion, to view complete project case https://www.adouxr.com/mccert:• Optimized and automated the filing and monitoring of major weather reports through in-depth user research and new product designs. Designed five system models and created a functional high-fidelity prototype.• Managed two of the five four-week design sprints by supervising team activities, establishing schedules, and communicating project updates to management and client leadership.• Communicated effectively with client executives and research participants to schedule interviews, assessments, and provide status updates.• Conducted over 30 usability tests and interviews with users, prototypes, and stakeholders to gather feedback and drive design decisions.

Dublin 2, Ie

Four years total Technology Services Operations serving as a Business Analyst, Technical Architect, and Testing Analyst serving two government clients within Finance and Postal.• Responsible for analyzing existing client process documentation and creating new and consistent document governance resulting in better user experience and increased productivity. Established corporate-wide templates and the improvement of 50 high-profile process documents.• Provided technical production support for maintenance and upgrades of quality control and process improvement activities, leading to two major system process enhancements.• Coordinated and executed customer acceptance testing and systems integration testing for production updates and maintenance.

Dublin 2, Ie

Dublin 2, Ie

Dublin 2, Ie

Raritan, Nj, Us

New Brunswick, Nj, Us

Bachelor Of Business Administration (B.B.A.), Computer Information Systems

Master Of Science - Ms, Human Computer Interaction