Ashleigh Passuello Email & Phone Number

➢ Driving customer success by aligning with customer goals throughout the organization;➢ Monitoring relevant customer metrics and KPIs for those goals and keeping account overviews;➢ Intervening through proactive customer engagement to prevent support issues, foster customer loyalty, and promote good business relationships.

Privileged point of contact for two dedicated customers to ensure the quality of services and customers' satisfaction:➢ Assigning tickets to consultants, monitoring team workload;➢ Acting as the point of contact for complex and escalated customer issues that team members cannot resolve. This involves interfacing with other teams to coordinate solutions and.

Team Lead:➢ Managing a team of 6 Support Consultants; responsible for overseeing all activities within the team;➢ Regularly monitor and evaluate the performance of the customer support team by analyzing metrics such as response times, resolution times, customer satisfaction scores and support tickets handled;➢ Continuously assessing and improving customer.

Granada, Andalusia, Spain

➢ Responsible for categorizing and prioritizing queries, requests and issues.➢ Providing daily functional support to the team with the successful delivery of payroll activities and execution of datamanagement/customer services activities ensuring that output is accurate and on time, working as the first escalation level forTier 2 agents.➢ Responsible for.

Granada

➢ Contributing and being part of the team responsible for the support and execution of payroll activities and datamanagement/customer services activities ensuring that output is accurate and on time.➢ Supporting Payroll so they are delivered as per the agreed processing calendar and to the agreed KPIs.➢ Using Payroll expertise to advise upon client.

Amman, Jordan

➢ Corresponding with clients via e-mail and telephone.➢ Responsible for handling clients' queries and accounts.➢ Providing advice regarding travel in Jordan and Jerusalem.➢ Designing travel itineraries based on clients’ requirements.

Amman, Jordan

• Increase quality and professionalism of CRP English Program.
• Train and coach volunteer teachers.
• Plan program structure and oversee curriculums for classes at beginner, intermediate, and advanced levels.
• Monitor quality of classes.
• Expansion of CRP English Program to include youth and teen classes and launch E-Learning English Lessons.
• Implement pre- and post-evaluations.

Amman, Jordan

➢ Interacting meaningfully with the refugee community in Nuzha, promoting social cohesion and learning about thechallenges that urban refugees face.➢ Planning, preparing, leading of English teaching as well as psychosocial activity programme ( topics, lesson plan,psychosocial activities, games).➢ Providing language lessons for young adults at intermediate.

Amman, Jordan

➢ Corresponding with clients via e-mail and telephone.➢ Responsible for handling clients' queries and accounts. ➢ Providing advice regarding travel in Jordan and Jerusalem.➢ Designing travel itineraries based on clients’ requirements.➢ Booking tours in Jordan and Jerusalem.

Amman Governorate, Jordan

➢ Interacting meaningfully with the refugee community in Hashemi Shamali, helping members of the communityand learning about the challenges that urban refugees face.➢ Leading and organising programmes and activities with relative autonomy.➢ Planning and preparation of teaching and activity programme for summer camp.➢ Developing teaching programme ( topics.

➢ Corresponding with clients via e-mail and telephone.➢ Responsible for handling clients’ queries and accounts.➢ Providing advice regarding travel in Jordan.➢ Designing travel itineraries based on clients’ requirements.➢ Booking tours in Jordan.

Italian – English / English - ItalianSpanish – English / English - SpanishFrench – English / French - ItalianTopics covered tourism, hospitality, cultural heritage, websites and project proposals.

• Managing the operations of 5 members of staff, ensuring that the diary is being managed correctly to allow the smooth running of the practice.
• Creating effective lines of communication between the physiotherapy and various Middle Eastern embassy’s.
• Presenting an exceptional level of services to clients or any other personnel upon their arrival to the practice.
• Dealing with both inbound and outbound calls and information; ensuring all details are recorded accurately.
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• Ensuring that all information is accurately logged and archived for future reference.

• Responsible for greeting visitors and customers and made sure they felt welcome upon their arrival.
• Answering phones and supporting clients with any general enquires that they may have.
• Providing fully comprehensive administrative support with all operations across the facility.
• Booking appointments, keeping reception area tidy and presentable.
• Sorting and distributing the post daily.

• Providing language lessons for children and adults at beginner, intermediate and advanced levels in Seville (Spain).
• Dealing with the planning and preparing of teaching activities for students.
• Providing plans for the teaching and development of each individual student.
• Adapting teaching style in line with the learning methods of each student.
• Ensuring any learning issues are identified, assessed and resolved.
• Maintaining a safe and comfortable learning environment… Show more

European Specialisation Course In “Diplomatic Law And International Relations”, Diplomatic Law And International Relations

Mark: 2.27 /8.21 - Equivalent To A First Class Honours, Arabic (Language And Literature)

Diploma Excel Intermediate

Diploma Excel L1