Ashleigh Phillips Email & Phone Number

Hartford, Connecticut, Us

Hartford, Connecticut, Us

Responsible for human capital data management, analysis and reporting. Leads/manages all aspects of projects as assigned and/or programs such as planning, coordination, development, implementation including the financial implications while prioritizing work, resources and time. Ensures the end state of the project and/or business operations meets business objectives and that all deliverables/due dates are met. Manages relationships across multiple functional areas. Responsible for creation and maintenance of project plans and the implementation and ongoing management of more complex projects. Responsible for human capital standard operating model; new market and market expansion implementations; and other projects as assigned. Supports the business with hiring process for new health plan implementations and market expansions; acts as a manager delegate completing new hire employee set-up and assisting with temporary staffing requests. Acts as a business lead for Medicaid recruiting events; supports/leads job fairs and interviewing events as assigned. Develops policies, procedures, desktops and identifies work flows for human capital implementation processes. Proactively leads projects as assigned by setting direction of project, creating and maintaining project plans, time line identifying key milestones and additional resources needed on selected projects. Develops and implements strategic project plan to achieve business goals. Group facilitation and presentations influencing various internal and external parties. Identifies issues that may stall project and addresses them by either resolving the issue or creating an alternative solution Tracks progress and communicates project(s) status on a regular basis to all impacted parties. Builds communication plans for implementation to ensure all impacted parties are informed of next steps for completion. Creates, delivers and facilitates training to new health plan staff and implementation hiring teams.

Scottsdale, Arizona, Us

ICG Consulting, Scottsdale, AZ, 2013 – 9/2015BUSINESS ANALYST / PROJECT MANAGERManage 2 key clients, MGM and Duke Energy, offering multi-platform solutions, from best practice process consulting to enterprise business process implementations and workflow applications. Conducted train-the trainer client training on apps and prepared documentation / guides. Created project tools. Coordinated with internal / client IT department. Major projects and achievements:• Served in a team-oriented environment, meeting with clients, analyzing needs, and maintaining custom back-office solutions, primarily A/P related. • Managed daily maintenance and assist in troubleshooting of technical issues, including new-vendor onboarding sourcing portal for MGM. Researched data using SQL, teamed with IT to fix issues, and scheduled releases.• Played central role in revamping MGM portal to create greater efficiency and a more user friendly experience.• Created and executed test plans and solution testing, including designing test scripts. Assisted clients with application testing, helping to create plans and ensuring readiness for implementation.• Conducted customer analysis and requirements definition as well as created project documentation and performed software testing, workflow system implementation, and technical analysis and research.• Contributed to defining project scope, risk identification, and resource allocation as part of project management.

Alexandria, Va, Us

Earned multiple promotions. Led, planned, executed, and supported quality and operational initiatives during high organizational growth and change, focused on products, processes, and systems upgrade and integration. Oversaw quality products and initiatives comprised of in-depth benchmarking reports as well as several surveys, and studies. Continually identified and implemented improvements.• Led 2 software projects, including software integration as well as conversion from a legacy system to customized software. As the point person, managed RFP, vendor selection, and worked with developers. • Analyzed and interpreted large data sets for fact-based decision making on internal and industry matters as well as external efforts, such as lobbying and policy decisions. Prepared related reports on findings.• Lowered costs, optimized processes, and implemented product improvements while managing entire product life cycle (PLC). Oversaw development, data management, strategic planning, processing, analysis, publication, education and marketing. Led team in ensuring member satisfaction with products. • Met tight deadlines while supporting change after merger with an association, integrating websites and products and supporting efforts to create 1 unified organization.• Boosted membership participation on quality reports, benchmarking, and survey products, increasing by as much as 300% during tenure by improving data reporting and providing more relevant information. • Maximized promotion and sales of quality products by forging relationship across ASCA locations, increasing support from 3 locations to 30. • Continually evaluated processes, including saving $20,000 annually by improving product delivery methods.• Led efforts to support members through critical accreditation process to avoid non-compliance issues. Interfaced with members, stakeholders, and experts, developing pilot test programs, and preparing communications on standards / processes.

Alexandria, Va, Us

Selected for newly developed position, contributing to key projects to strengthen industry’s reputation for quality through communication, education, and publishing research for the public and stakeholders. Led committees and developed procedures. Managed and led improvement process for website.Major projects and achievements:• Successfully countered competitors’ attempted legislative action by developing and executing detailed website plan / campaign. Presented to board. Teamed with Missouri ASCA leaders and a webmaster. • Forged close relations with board members and presented proposals to secure financing for projects.• Educated members on quality and benchmarking through website, pamphlets, seminars and more. CONSULTANT, 2003 – 2006 • MEETINGS MANAGER, 2004Developed database and entered and analyzed data for annual benchmarking survey. Produced tables and charts for printing and advised association on production details.Major projects and achievements:• Led the planning and onsite management of annual conference drawing 1500+ attendees. • Ensured smooth event execution and budget alignment, overseeing set up, registration, menu, speaker coordination, program planning, and vendor contracts. Liaison with speakers, vendors, and attendees. • Initially interned at ASCA; increased accuracy and reduced costs associated with the salary survey after bringing the project in-house vs. prior consulting company; resulted in increased customer satisfaction.

Planned and managed multiple events and conferences simultaneously attracting up to 1500 attendees for a diagnostic testing company that provided services to medical professionals and sports organizations. Major projects and achievements:• Oversaw planning, logistics, budgeting, staffing, travel, marketing, vendor contracts and goal setting.

Bachelor Of Science (Bs), Finance

Bachelor Of Arts (Ba), Political Science