Ashleigh Robertson Email & Phone Number

Austin, Texas, United States

* Oversaw the front of house operations.* Delivered a professional greeting to guests and visitors, to the highest standards.* Undertook multiple roles including, the maître d', recommending and serving wine tableside, assisting back of house and expo. * Managed up to 3 employees each service.* Ensured each service was smooth and efficient for employees and guests.* Ensured customer satisfaction by calmly and quickly resolving issues. * Facilitated efficient communication between front and back of house. * Assisted with social media posting.* Created a standard operating procedures packet for new hires.* Trained new hires.* Ensured hygiene and safety standards were adhered to.* Inventory control.

Granbury, Tx

• Delivered high quality customer service and satisfaction with a “Do Whatever It Takes” attitude.• Provided clear direction and leadership; was an example of professionalism to all employees during each shift.• Utilized leadership skills and motivated employees to ensure cost control and labor management.• Ensured paperwork accuracy for daily sales summary reports, safe change bag and deposits, and payroll records.• Conducted interviews and made on-boarding decisions, and trained staff.• Undertook marketing campaigns through suggestive selling, sampling, and positive guest interaction.• Lead role in catering events, weddings, and corporate lunches.

Buying for national accounts such as Publix and HEB for DPSG product. Work closely with demand planning and customer operations to forecast inventory based off of customer demand history, and upcoming promotional activity.

Manage all warehouse direct customer accounts, including but not limited to logistics, billing, reporting, product demand forecasting.

Customer Service• Utilize SAP to ensure perfect order fulfillment, conflict resolution, and updating customer master information.• Key customer service contact for all customers and/or service providers. • Maintain internal relationships including marketing, sales, supply chain planning, ship points, credit, and financial shared services, as well as third party relationships including freight forwarders, warehouses, and carriers.• Process all sample requests, and have significantly improved efficiency in receipt of delivery for customers. Problem Resolution • Coordinate the Quality Notification process by receiving customer complaints, entering into SAP, and ensuring a swift resolution of the complaints to the customer. • Coordinate all customer inquiries and requests for product literature, reports, and paperwork of quality and product stewardship information. Price Coordination• Provide price confirmation to customer, verifying between PO and SAP, and maintain communication regarding pricing to account manager and Sales.

• Global support for Blackberry, iPhone, iPad and other mobile devices. • Generate and send monthly billing reports to employees.• Enter and process tickets in a Global Service Desk System.• Knowledge of BES administration, Exchange and Active Directory.• Work individually and within a team to analyze market conditions, develop forecasts, and estimate costs for mobile device tools and bring your own device models. • Working to save Celanese IT cost center $400,000 in annual spending on mobile devices globally.• Coordinate and maintain vendor relations and accounts with Sprint, AT&T, Verizon and US Cellular.• Update and maintain documentation, and train peers on workflow processes including acquisition and decommission of devices, as well as ticket entries.• Create marketing communications to educate employees on cost saving techniques and discount programs offered through personal mobile providers.

•Designed and managed the production of promotional materials to be used internally at Celanese.•Created communication e-mails to be sent to employees.•Conducted one-on-one feedback sessions to gather information from heavy mail users.•Assisted in Outlook public folder deletion and migration to SharePoint.•Gathered and analyzed Celanese e-mail user data into Excel.

Mba

Bba, Marketing/Management

Master Of Business Administration - Mba, Business Administration And Management, General