Ashlei Smith Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Atlanta

Interacted with small to large Business Account Owners, as well as those with multiple locations, via telephone or email to assist with orders and issues. Provided support and guidance to Business Account Owners on reviewing contracts, promotions, pricing and level of services to guarantee all submissions meet criteria and compliance requirements, along with recommendations for new lines of business, upgrades or other services and products. Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules. Responded to and resolved outbound basic calls and/or escalated non-technical issues for all accounts to the Product Sales Support Supervisor or necessary department. Identified, triaged and escalated issues to internal personnel along with a clear outline of problems and technical detail. Researched and managed customer escalations, providing problem resolution. Documented effectively and accurately conversations and contact information, navigating through a variety of software applications such as Salesforce. Ability to quickly and efficiently correct errors and discrepancies on customers’ service orders and account information. Used a provided call list to sort, organize and prioritize before making outbound calls to potential customers. Entered daily data in computer systems and documented office activities. Retained email box for escalated matters from Business Account Owners, Sales Representatives & Managers, Construction and Technical Operations teams. Maintained current information on Comcast products, services, equipment and marketing promotions, as well as industry information and competitive landscape. Proactively identified opportunities for improvement on processes and offer solutions. Deliver best-in-class customer experience and represent Comcast Business Services in a professional and courteous manner to prospects and customers, both in and out of office.

Marietta

Contractor for Home Depot. Worked with clients to create online layouts and planograms. Utilized expertise in JDA Software to produce planograms for all 2,322 Home Depot stores and select Ace Hardware locations. Maintained space planning system by ensuring database of existing layouts, guides and planograms is current. Communicated effectively with clients and supervisor regarding progress and status of planograms. Analyzed data spreadsheets in Excel, as well as developed pivot tables and custom report. Created and implemented placement and planogram strategies that improve turns. Analyzed SKU productivity on planograms for assigned categories and provided recommendations to the merchants and vendors that identify potential opportunities to improve productivity of space. Ensured timely release of new and modified planograms, meeting pre-implementation and post-implementation timelines. Functional and business knowledge or ability of JDA Space Planning Software. Leveraged applicable partnerships to ensure the best visual quality of planograms, layouts and designs. Identified needs of vendors and clients promptly and efficiently while making sure to adhere to planogramming rules and regulations. When fulfilling QC Analyst role, performed internal audits of submitted planograms to guarantee uploaded files were correct. Conducted quality assurance reviews of space planning department projects.

Atlanta, Ga

Performed ad set, price change, clean & bright, functionality and farming duties. Completed weekly merchandising audits by verifying planograms are complete and accurate according to corporate merchandising and presentation standards. Printed, sorted, and set non-promotional, promotional, and seasonal signing, including store-wide and event signing. Retained functionality of demos in the store and took necessary steps including troubleshooting non-functioning demos and contacting vendors for replacement demos. Confirmed products are put on the sales floor properly and in a timely manner, as well as assisted customers in locating products to ensure enjoyable shopping experience. Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility. Removed damaged, out-of-code, not-in-set and discontinued items from displays. Educated employees on new merchandise during seasonal workshops. Operated equipment such as pallet jacks and hand trucks to move heavy boxes. Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues. Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions. Picked and packed order items. Sustained tidy and clean work areas to promote optimal productivity and safety standards. Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns. Maintained inventory by restocking shelves, ensured maximum in-stock condition; observed inventory levels; arranged for return for damaged products. Accurately documented movement of merchandise and complete paperwork for transfers. Packaged merchandise for shipment to return to Distribution Centers or warehouse and completes bill of lading for transfers. Frequently communicated with store managers and other departmental leaders to acknowledge successes and solve problems.

Atlanta, Georgia

Established clientele with customers via relationship building. Described merchandise and explained use, operation, and care procedures to customers. Ticketed, arranged, and displayed merchandise to promote sales. Addressed customer complaints to resolve problems and assure customer satisfaction. Conducted in-person consultations for customers needing assistance with Microsoft or Apple based products. Discussed Microsoft offerings with customers to advise on best technologies and products for projects. Advised customers about current and potential software packages. Listened to users, communicated training and translated technical information into easily understood terms. Helped customers navigate complex Microsoft licensed software. Installed hardware, software and digital components for customers. Consulted with users to determine hardware, software and system functionality specifications. Verified software functionality meets organizational needs. Provided coaching and mentoring to employees. Instructed users on activating, monitoring, and controlling print production and quality for processing requirements to link internal operating systems and utility programs with application programs, peripheral equipment, teleprocessing and input/output channels. Built and maintained professional relationships with vendors and suppliers. Assisted with store stocking, planograms, and opening/closing procedures. Improved employee efficiency by organizing inventory weekly. Delegated daily tasks among employees. Examined and learned new and current technologies, systems, software, and equipment.

San Antonio, Texas

Contractor for Verizon residential services. Determined nature and purpose of call and directed to specific destinations (if necessary). Provided expert support and troubleshooting via telephone, email and remote assistance software. Managed high levels of call flow and responded to Tier 1 technical support needs. Assisted customers in identifying issues and explained solutions to restore service and functionality. Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes. Monitored system performance to identify potential issues. Installed, configured and tested new software, hardware, operating systems and applications. Removed malware, ransomware, and other threats from laptops and desktop systems. Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Translated complex technical issues into digestible language for non-technical users. Used ticketing systems to manage and process support actions and requests. Addressed client inquiries and updated database information. Established rapport with callers to build loyalty and support retention goals. Consulted with customers about current products and services, proposed upgrades and finalized sales. Learned new and current technologies, systems, software, and equipment. Used various types of programs to assist clients with technical problems. Recommended improvements in products and services to prevent future problems. Accurately kept records of customer interactions and transactions, recorded details of inquiries, complaints, and actions taken. Scheduled appointments, when necessary, for technicians to visit client’s homes.

Cannon Afb

Greeted persons entering establishment, determining nature and purpose of visit, and directed or escorted them to specific destinations. Operated multiple telephone lines, screening and forwarding calls, when necessary, took messages in addition to scheduling appointments. Performed administrative support tasks such as typing and proofreading documents. Filed and maintained records. Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data. Restocked supplies and placed purchase orders to maintain adequate stock levels. Received and sorted incoming mail and packages to dispatch or distribute to correct recipient and recorded incoming shipments for corporate records. Transmitted information or documents to customers using computers, mail, and fax. Enrolled individuals to participate in programs and notify them of additional information. Organized documents, meeting rooms, and notebooks for deployed soldiers’ families.

Bachelor Of Business Administration (Bba), Marketing, 3.84 Gpa

Activities and Societies: Dean's List National Society of Collegiate ScholarsBusiness Administration with an emphasis in Marketing

High School Diploma, General High School Studies, 12Th

Activities and Societies: National Honor Society, National Society of High School Scholars, Chess TeamGraduated with Honors 3.9 GPA.

9Th-11Th

Activities and Societies: National Honor Society, Co-Captain of Junior Varsity Bowling Team, Co-Captain of Varsity Bowling Team, Newspaper.