Worked on Magento to analyze and maintain the data of the users, vendors and products. Updated and maintained the website using Magento. • Engaged in ideation and research, collaborating with experts in various departments. • Played a key role in the successful redesign of the website homepage (www.pracol.com), enhancing user engagement. • Worked on implementation of new ideas like a chatbot and predictive AI to enhance user experience and performance. • Explored and evaluated chatbot solutions, creating project documentation, and coordinating cross-functional teams to address critical incidents. • Gained a wide range of technical and soft skills, such as problem-solving, team collaboration, and effective communication● Received a fellow of the month award in June 2023 during my internship at Prayaana Labs

Evaluated calls and generated the transcript efficiently, while liaising with clients, to provide the accurate final documents.- Performing quality assurance test to discover error and optimize usability