• Pioneered and developed ChannelApe's first-ever comprehensive onboarding experience, including the creation of standardized processes, project templates, and training guides, which significantly improved customer onboarding efficiency and consistency across the company.• Improved partner satisfaction by 35% through personalized support and streamlined communication strategies.• Analyzed KPIs to optimize engagement strategies, identifying growth opportunities to enhance customer relationships.• Managed complex 3PL and ERP integration projects for high-profile clients, including Allbirds, Rothy's, Birdies, and Thursday Boot Company, ensuring smooth deployment and a 30% reduction in post-launch support issues through detailed UAT and go-live checklists.• Acted as a primary liaison between clients, developers, and external partners to ensure successful product integration and stakeholder alignment.• Collaborated cross-functionally with Product, Sales, and Customer Success teams to prioritize features and ensure a cohesive customer journey.• Created and delivered training resources to accelerate product adoption, leveraging customer feedback for continuous improvement.• Fostered strong relationships across Sales and Product teams to drive customer success and experience.

• Built and nurtured key relationships with clients like Steve Madden, Albirds, and Black Rifle Coffee Company, driving customer satisfaction and retention.• Implemented customized account management strategies, leading to a 28% increase in upsell opportunities.• Conducted regular check-ins to monitor account health, address challenges, and celebrate successes.Worked closely with internal teams to resolve technical and operational issues, ensuring seamless customer experiences.• Partnered with the sales team to develop strategic digital ad placements, generating high-quality leads and improving lead conversion rates by 30%.• Spearheaded the onboarding of HubSpot, creating effective workflows and marketing campaigns.

• Identified and qualified high-potential leads, driving a 30% increase in sales revenue for Shopify Plus themes, WordPress websites, and mobile apps.• Implemented solutions for complex client challenges, resulting in a 20% improvement in client retention.• Led cross-functional teams in delivering high-quality projects for major clients like Merck Pharmaceutical, Viacom and Nickelodeon, driving strategic initiatives to expand partner networks.• Facilitated stakeholder communication, ensuring alignment and successful product delivery.• Managed projects using Scrum methodologies, translating client needs into actionable epics and user stories.• Led sprint planning and backlog management sessions, collaborating with development teams to estimate effort and assign tasks.

• Managed customer relationships and sales pipelines, significantly contributing to client acquisition and revenue growth.• Exceeded quarterly and annual sales targets by 25% through the development and execution of targeted sales strategies.• Negotiated and finalized advertising contracts, ensuring favorable terms and maximizing revenue.Collaborated with internal teams to ensure successful execution of advertising campaigns, from creative development to delivery.• Monitored campaign performance and provided insightful reports to clients, ensuring continuous improvement and client satisfaction