Ashley Acuña Email & Phone Number

Boston, MA, US

Cuarte, Huesca, ES

Boston, Massachusetts, US

• Developed and executed success plans to drive platform adoption and achieve strategic goals.
• Managed a book of business of about $3.5M that includes SMB, commercial, and enterprise accounts with the average deal size being about $300k.
• Established rapport with different customer personas including developers, directors, VPs, and C-suite leaders.
• Analyzed consumption data, trends, and risk factors and added tasks to address churn risks.
• Educated the customer on best practices, OutSystems' free and paid resources, online webinars, and in-person events.
• Collaborated cross-functionally to help triage customer issues, and identified growth opportunities.

Sunnyvale, California, US

• Nominated for the CSS Teamwork Award after coordinated meeting to support an escalated customer who recently faced issues blocking the roll out of their SCA tool.
• Supported the day-to-day requests of 70+ Velocity accounts
• Conducted quarterly business reviews and post implementation calls to ensure customer satisfaction and adoption of Synopsys tool(s)
• Presented commercials and leveraged solutions architect when a technical need may arise
• Trained new teammates, and let them shadow me on customer calls
• Forecasted quarterly renewals into Clari

Baltimore, Maryland, US

• Reviewed, processed, and updated employers' groups during their re-enrollment period
• Navigated various software systems to research for specific agencies and employers information including employee files, tickets, and action items
• Submitted tickets when customer submitted change requests on existing policies
• Assisted account executives and escalated issues

Quincy, MA, US

Quincy, MA, US

• Assisted in securing sale of wide area network deal that resulted in a monthly revenue of $50,000 for the company
• Managed over 40 accounts and conduct weekly calls for companies in the U.S. and Canada
• Created and updated project trackers tailored for different customers
• Escalated new installation requests and repair issues by working with different departments to secure the fastest resolution

• Handled money and processed debit and credit cards payments
• Ordered food and alcoholic beverages for customers
• Performed busboy duties and assisted behind the bar when needed
• Provided guests with information about local places of interest in the city

Houston, TX, US

• Selected content and reviewed best stories of day to broadcast on show
• Verified video story packages before they aired
• Promoted interview segments on social media
• Monitored police scanners for any breaking news
• Provided updates on our social media about breaking news

• Promoted Global Brand Appeal and posted information regarding events and musicians on social media
• Represented Global Brand Appeal at events around Boston including the Museum of Fine Art and the unveiling of a Donna Summers mural at Burke High School
• Conducted interviews at various social events

Boston, MA, US

Studied Broadcast Journalism and minored in Women's, Gender, and Sexuality studies.

Boston, MA, US

• Maintained clean and organized food stations
• Answered customer inquiries about food allergies
• Recommended meals to customers
• Operated a variety of kitchen utensils and equipment

Sydney, NSW, AU

• Wrote news bulletins on Latin American and Australian news
• Pitched feature stories ideas
• Produced and edited feature stories
• Shadowed the operations management team
• Assisted the photojournalists during an assignment
• Assembled different sets for the station's different programs

Boston, MA, US

• Wrote and reported international news
• Directed the International, National, Campus, and Weekend news segments
• Adjusted sound and audio levels during recordings
• Placed teleprompter and production cameras before recordings

• Exposed the community to multicultural rhythms through dance
• Ensured complete organization at each dance practice
• Enforced strong communication among the team

• Advised incoming freshman and helped in their transition from high school into college
• Organized social gatherings for students and arranged transportation
• Served as the ambassador for YES Preparatory Public School at Boston University

Miami, Florida, US

• Interviewed people on various issues
• Shadowed reporters and photojournalists on story assignments
• Edited and produced video packages
• Confirmed stories and monitored breaking news

Boston, MA, US

• Conducted interviews for the “On That Street” segments of the show
• Set up camera equipment for interviews around campus
• Attended editorial meetings to discuss future program ideas