Ashley Alger Email & Phone Number

Yorba Linda, Ca, Us

Yorba Linda, Ca, Us

Anaheim, California, United States

• Onboard, develop and manage key annual billing across 3 client accounts• Manage and train 15 associates across 3 teams in day-to-day client activities & reporting• Liaison between client and operation teams and cross-functional heads• Conduct needs assessment, develop onboarding curricula & implement training programs• Retain assigned client accounts & proactively address at-risk situations• Provide insights and recommendations to clients through weekly & monthly KPI reports

San Diego, California, United States

• Managed a world-class engaging external client experience coordinating on-time departures and arrivals of tour group schedules and delivery• Created, tested and implemented client engagement program• Trained and coached fellow employees to ensure growth • Presented complex information using interpersonal communication skills in a clear and concise manner and respond to external stakeholder questions with attention to detail• Coordinated with cross-functional internal partners to ensure successful communication of company priorities and mission to customers• Partnered with clients and internal teams to coach and teach service-driven best practices

Anaheim, California, United States

• Managed 60-person team to create a magical experience for Disneyland visitors by providing excellent customer service• Imagined, developed and executed leadership development program for Disney University• Created complex training plans for all team members to help achieve performance goals• Drove visitor engagement through personal relationships between employees and animals• Developed and implement safety protocols• Responsible for training team members and creating a positive learning culture• Partnered with community members to develop parades, meet & greets, and special events

Anaheim, California, United States

• Trained employees and horses to become show-ready• Partnered with community members to develop parades, meet & greets, and special events• Lead Barn cast and Managed their shifts

Anaheim, California, United States

• Cleaned and maintained kennel & horse stables, equipment, and animal health

Brea, California, United States

• Drove store sales through meaningful client engagement and a positive store environment• Provide client-oriented solutions

La Mirada, California, United States

• Coordinated and tracked vehicle service needs across regional trucking fleet• Monitored team member hours and submittal for pay