Provides exceptional care to up to 60+ patients daily at an Otolaryngology (ENT) clinic specializing in the pediatric population. Assisting and ensuring the clinic maintains an efficient flow for both providers and other essential staff on the team. Preparing and assisting in a vast amount of in-clinic procedures that include lip and tongue tie release, ear cleanings, cyst removals, nose debridements, and many more. Supervise a team of two Certified Medical Assistants and ensure training is the most up-to-date according to hospital guidelines and procedures. -Perform telephone triage for all urgent and non-urgent issues received from the call center.-Communicate with patients and providers via telephone, email, and through MyChart secure messaging while maintaining appropriate HIPAA guidelines for all means of communication.-Precept new hires, including Certified Medical Assistants (CMAs), and RNs as necessary.-Deliver ongoing education to patients, parents, and caregivers about medical diagnoses, procedures, and general medical questions or concerns.-Manage scope, machine, procedures, clinic cleanliness, and operations within required deadlines.-Proficient in use with EPIC electronic medical records (EMR) to include properly documenting in-clinic procedures, as well as telephone, mychart, and patient encounters. -Assist with ordering medications and obtaining prior authorizations when applicable.-Coordinate peer-to-peer provider appointments for numerous different insurance and health plans to assist with appeals of referrals and authorizations.-Perform post-op follow-up calls to ensure proper healing and reinforce post-op teaching.-Analyze and prioritize all patient needs to close patient encounters within 24 hours of receiving.-Assist in the Centralized Covid-19 notification pool (CCNP), to notify Covid positive patients of results in a timely manner. -Maintain a HIPAA-compliant workspace remotely for authorized work-from-home work hours.

-Administered pediatric dosed medications to include solumedrol, ketamine, Keppra, immunoglobulin, albuterol, narcotics, etc.-Educated patients, families, and caregivers on home medication administration, discharge homecare, follow-up plan, and when to return to the emergency room.-Bestowed nursing care to pediatric patients for numerous diagnoses including respiratory illnesses, sickle cell anemia, surgical recovery, fevers, trauma, burns, COVID, and seizures.-Showed exceptional clinical judgment, strong analytical, and critical thinking abilities in urgent and emergent situations. -Collaborated with numerous multidisciplinary teams of providers (Nurse practitioners, doctors, physician assistants, etc.) and specialties to provide complete patient care while maintaining excellent intrapersonal skills.-Precepted new employees and nursing students when available. -Maintained patient confidentiality and followed HIPAA guidelines when conveying patient updates via telephone.-Proficient in the use of EPIC electronic medical record (EMR) to include properly documenting patient assessments, provider interactions, and medication administration for patients. -Efficiently managed, multi-tasked, and prioritized patient care for up to 5 patients. -Assisted in COVID-19 surge staffing when deployed.

-Performed independent and comprehensive telephone and clinical triage to establish priorities for patient care including sending patients to emergent/urgent care when deemed necessary.-Recognized and recorded in the patient's chart changes in condition, abnormal test results, symptoms, or the need for follow-up care.-Participated in the unit-based council as vice president where numerous team projects were implemented to improve staff and patient outcomes.-Performed an accurate medical record review for patient’s in assigned provider panels for all HEDIS measures. -Assisted health care providers in examinations and procedures.-Coordinated all ASAP, STAT, and 24-hour referrals with necessary providers outside of the Military Treatment Facility so patients can be seen within 72 hours when needed.-Properly utilized ICD-10 coding to prevent any delay in network referral processing.-Provided healthcare, immunizations, and first aid within the clinic.-Properly documented outpatient procedural outcomes when performed in the clinic.-Provided patient education on medication, maintenance of health and wellness, and self-care.-Supported and participated in process and quality improvement initiatives to help support the transition of the hospital to a clinic. -Organized team player who is collaborative and can work in independent work environments. -Skilled in use with Humana Military (TRICARE) databases, ALTHA electronic medical records (EMR), and Care Point for HEDIS measures.

-Patient population included continuous telemetry monitoring for cardiac, gastroenterological, alcohol detoxification, urological, diabetic, and overflow patients. -Functioned as charge nurse 1-2 shifts per week.-Directed and overseen other health care personnel, including CNAs.-Precepted new hires, including CNAs and RNs.-Managed specialty medical drips to include Cardizem, Amiodarone, Heparin, and PCA pumps for pain control.-Managed and prioritized care for up to 5 patients. -Educated patients and family members on discharge instructions, follow-up appointments, discharge medications, and emergency precautions. -Assisted in interdisciplinary care to accurately communicate all discharge planning and prevention of readmissions for patients are coordinated. -Participated in projects with the unit-based council to assist in improving patient outcomes and decreasing patient readmissions.-Experienced in the use of Meditech electronic medical records (EMR) for proper patient assessment and medication administration documentation.