Ashley Anu Email & Phone Number

Canada

Sydney, Nova Scotia, Canada

* Conduct outbound calls to customers with expiring trial plans, presenting tailored service options to encourage renewals.* Manage inbound welcome calls, introducing new customers to service benefits and addressing initial questions.* Upsell enhanced service plans by highlighting key features, guiding customers toward plans that best suit their needs.* Build strong customer rapport through active listening and personalized recommendations, enhancing satisfaction and retention.* Assist with onboarding by guiding customers through plan activation and addressing inquiries to ensure a smooth start.* Maintain compliance with call centre quality and performance standards, focusing on customer satisfaction and service clarity.

Sydney, Nova Scotia, Canada

Greet customers warmly, engaging with them to provide excellent service and assist with product inquiries. Accurately process sales transactions using cash registers and POS systems.Handle various forms of payment securely and efficiently.Promote the store credit card to customers, highlighting benefits and encouraging sign-ups.Maintain a clean and organized checkout area, adhere to company policies, engage with customers to address issues, and enhance satisfaction by following the GET (Greet, Engage, Thank) approach.

Sydney, Nova Scotia, Canada

Provide exceptional customer service and promote store loyalty card sign-ups. Efficiently handle cash transactions and use POS systems.Contribute to achieving sales targets and collaborate with the team.Maintain a clean and organized store environment.

Chennai, Tamil Nadu, India (Remote)

Conducted software testing procedures and documented results to ensure functionality and quality. Assisted in business analysis by gathering requirements and conducting research for proposed solutions. Managed data efficiently using Excel, SQL, and visualization tools, ensuring data integrity and accessibility. Contributed to team planning and execution activities, including resource allocation and project tracking. Prepared meeting minutes and maintained organized records to facilitate communication and accountability.

Represented International Model United Nations, Noida, India, as a Campus Ambassador Intern.Executed social media marketing strategies to promote events and engage the target audience. Contributed to advertising and sales efforts, generating leads through personal communication.

Post-Baccalaureate Diploma, Business Management

Bachelor Of Commerce, Computer Application

Higher Secondary, Commerce

Education record