• Completed daily data spreadsheets for metals, nitrogen & sulfur contents, distillation, cloud, flash, and freeze point tests on daily renewable samples: Paraffin, Diesel, Jet, Combo Jet + Naphtha• Trusted with instruments, like ICP-MS, due to exceptional attention to detail, proper lab technique, and ability to follow instructions• Collaborated with partnered outside companies by working closely with Director of Engineering to develop better, sustainable plant efficiency• Created and developed an Excel spreadsheet that managed the statistical significance of QC data points• Involved in welcoming international companies from Japan & South Korea by teaching them about our lab work and equipment• Organized data and experimental findings into a detailed lab notebook, used in building powerpoint presentations for colleagues

• Aided patients with appointments, treatment plans, insurance plans, and prescriptions during visits and over the phone• Astute learning of softwares Dentrix and Yapi, which enabled me to file x-rays, documents, and organize patients’ visits• Enforced Covid safety by regularly disinfecting around the office and made sure Dr. Wu’s equipment was prepared for the day• Emailed x-rays and other important documents to other dental offices when needed, and filed those sent to our office• Managed patients’ credit cards, checks, and online payments, and made sure their balance was updated in the system• Spent hours on the phone reaching out to insurance companies for patients’ dental plan breakdown• Maintained positivity, active listening, and support towards patients throughout the entire day